Manager Operations

Some careers shine brighter than others. 

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager - Processing

Job Responsibilities: 

• Lead engagement with IT departments / Systems service providers, ensuring issues raised appropriately, enhancements correctly proposed, and User Acceptance Testing appropriately carried out where applicable. 
• Act as escalation point to ensure any issues are resolved in a timely manner.
• Ensure accurate and relevant MI is produced and checked within the required timescales.
• Actively look to automate or improve internal processes, ensure Client Change requirements are implemented and integrated into the team operations appropriately.
• Accountable for own day-to-day performance and meeting tight intra-day deadlines. Expected to make decisions, resolve queries & escalate where necessary in an accurate and timely manner.
• Ensure mailbox management is appropriate across the function, with clear ownership assigned and timely resolution of third-party queries received. 
• Maintain good working relationship with Clients, Prime/Clearing Brokers, and Market Counterparties.
• Provide technical expertise to support colleagues where required.
• Ensure that current procedures and checklists meet the requirements of Audit, FIM, external regulators and Operations Risk and Control.
• Ensure daily complex exception reporting is completed within guidelines with any errors promptly rectified to maintain data integrity standards.
• Continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructures, and the impact of new technology.
• Changes within Risk Environment should be communicated and implemented effectively.
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

 Job Requirements: 

• Understanding of OTC Derivatives products
• Knowledge of clients and products across Markets and Securities Services
• Strong presentation skills, ability to communicate clearly, concisely, and effectively.
• Strong analytical skills, high attention to detail
• Strong client service attitude and communication skills for internal / external relations
• Strong planning and organizational skills, with a proven ability to priorities competing demands and communicate this effectively.
• Effective leadership with requisite interpersonal skills necessary to direct and motivate a large team to achieve results.
• Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels.
• Solution oriented approach with proven ability to work accurately under pressure, multi-task and handle ambiguity.
• Proven ability to execute and deliver change, within an operational context.
• Management position with exposure to remuneration, performance management, team building and staff development.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.