Manager, EQ TPM Client Service

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role ofMgr - Processing - EQ - TPM - MNL. 

Principal responsibilities

• The role holder will be part of the Equities franchise under Market Securities Services Operations (MSSO) umbrella.  The business covers products in the Cash Equity space. The scope of the Cash EQ Middle Office team in Manila comprises middle office operations and includes client services manager role.
• This role is part of the HBEU/HBCE/HBAP Client Services team; therefore, the candidate will require strong client service skills and Cash Equity Operations experience.
• Oversight and escalation point for any Client Service issues – providing management support as required.
• Support the BAU elements of the role by stepping in and providing cover for the team.
• Management of direct reports including management of day to day performance, development, coaching and mentoring of the individuals
• In conjunction with line manager, setting the strategy for the function and delivering on it. Guidance / Sponsorship on Process Improvement opportunities in ECS space.
• Senior support for queries / issues / discussions with other Operational teams, e.g. TMG (late trader bookings), Clearing & Settlement (ongoing fails, unmatched issues)
• Act as a primary point of escalation for day to day issues from the team, stake holders and clients
• Be able to process the BAU elements in keeping with client or industry expectations and standards.
• Ensure regular one to one meetings are held, suitable coaching and mentoring provided, feedback is given regularly.
• Feed in and provide input into the operating model and initiatives. Champion process improvement mindset, challenge performance inefficiencies and drive change.

Requirements

• Knowledge of Equities front-to-back flow is a plus.
• Prior supervisory experience essential, preferably in a Client Service role, with proven man-management skills.
• Strong interpersonal skills. Ability to communicate effectlivly between clients, directs and the various departments within HSBC
• Strong client service focus and understanding
• Ability to problem solve, articulate requirements and implement change were necessary.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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