MGR - PROCESSING - SG SETTLEMENTS - MNL

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager – Processing – DCC SG Settlements – MNL.

Accountable for the end-to-end delivery of clearing and settlements processing to ensure trades are settled on time and in accordance with client instructions, internal procedures, SLAs, minimum service standards and applicable policies/regulations. Drives operational efficiency, risk reduction, and service quality to achieve high levels of client satisfaction while avoiding claims, penalties, operational losses or regulatory breaches.

Principal responsibilities

• Manage daily repair and oversight of outstanding instructions for Direct Custody and Clearing activities (as applicable).
• Handle and oversee responses to enquiries related to client trade instructions from internal/external stakeholders across the HSBC network.
• Produce/own MI and ad hoc reporting on trade volumes, fails, breaks, risk indicators, and performance themes as required.
• Lead projects and continuous improvement initiatives to enhance controls, reduce cost, and improve service.
• Proactively identify problems, drive resolution/escalation, and implement measures to improve quality and prevent recurrence.
• Consistently delivering timely and accurate settlement outcomes while balancing control requirements, service standards, market cut-offs, volume spikes, and complex transactions.
• Proactive coordination across internal/external stakeholders to avoid fails, penalties, and reputational risk.
• Remaining current on relevant rules, regulations, and policies, and translating changes into operational practice quickly.

Investigation and resolution of unreconciled items/breaks, including driving root-cause fixes rather than repeat firefighting.

Requirements

• Experience in Settlements and Market Operations background
• Familiarity with the flow of the custody business.
• Strong attention to detail and maturity in handling queries.
• Strong communication skills in dealing with external counterparts and internal stakeholders.
• Self-starter; organised, goal-oriented, and driven; takes ownership of key accountabilities.
• Well-developed problem solving and decision-making skills.
• Ability to work effectively under pressure and in challenging situations.
• Good Leadership skills

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Philippines) Private LTD***