MANAGER, EQUITIES CLIENT SERVICE PROCESSING

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager – Equities Cash Settlements – Client Services Processing.

The Opportunity: (Brief Overview of the Role)

The role holder will be part of the Equities franchise under Market Securities Services Operations (MSSO) umbrella.  The business covers products in the Cash Equity space. The scope of the Cash EQ Middle Office team in Manila comprises middle office operations and includes client services manager role.

The core purpose of this role is to provide day to day support for institutional clients for any queries throughout the trade lifecycle with a future view to representing HSBC in external client meetings.

This client facing role forms part of the Cash Equity Operations Client Services team (ECS). This team is in place to increase our client service offering across Equity Operations.

This role is part of the HBEU/HBCE/HBAP Client Services team; therefore, the candidate will require strong client service skills and Cash Equity Operations experience

Principal responsibilities

• Responsible for the Strategic client relationship and process across Cash Equities. Specifically, the focus of the function will be to provide a full front to back point of contact to the Banks priority clients, ensure the clients expectations are met, understand service levels and significantly improve upon them through process improvement and provide various value add services. 
• Utilizing an extensive suite of internal and external MI there will be an expectation that you use this to understand our operational performance and potential inefficiencies and deliver against the client expectations and service levels.
• Oversight and escalation point for any Client Service issues – providing management support as required.

• Support the BAU elements of the role by stepping in and providing cover for the team.
• Management of direct reports including management of day to day performance, development, coaching and mentoring of the individuals
• In conjunction with line manager, setting the strategy for the function and delivering on it. Guidance / Sponsorship on Process Improvement opportunities in ECS space.
• Timely and accurate completion of SLAs around confirmation, allocation and client queries.
• Capacity management and smooth back-up process.
• Balancing of daily deliverables against continuous improvements, regulatory and market changes and strategic deliveries.

Requirements

• Knowledge of Equities front-to-back flow is a plus.
• Has relevant background in Equities Cash Settlements
• Prior supervisory experience essential, preferably in a Client Service role, with proven man-management skills.
• Strong interpersonal skills. Ability to communicate effectlivly between clients, directs and the various departments within HSBC
• Strong client service focus and understanding
• Ability to problem solve, articulate requirements and implement change were necessary.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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