GPS Operations Site Lead

Some careers shine brighter than others. 

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Global Payment Solutions Operations Lead (Vice President).   

Job Responsibilities: 

• Client-Centric Leadership: Champion a client-first mindset across GPS Ops GSC Manila, ensuring that all operations are aligned with delivering exceptional service and value to clients in line with Value Stream Objectives and Key Results (OKRs).
• Operational Excellence: Oversee the GSC teams, ensuring the delivery of high-quality services that meet or exceed client expectations and performance standards.
• Performance Management: Establish and monitor key performance indicators (KPIs) related to client satisfaction, transaction volumes, error rates, and turnaround times, ensuring alignment with business objectives.
• Stakeholder Engagement: Collaborate with regional business stakeholders to review performance, address client issues, and represent all GSC Operations activities, ensuring client needs are prioritized.
• Risk Management: Ensure effective controls are in place to manage operational, business continuity, regulatory, and compliance risks, addressing key risks raised by the second and third lines of defence while safeguarding client interests.
• Change Management: Lead change initiatives, ensuring successful implementation of transformation projects that enhance service delivery and operational capabilities, with a focus on improving client outcomes.
• Team Development: Mentor and coach team members to build a high-performing knowledge culture that prioritizes client satisfaction, promoting continuous learning and professional growth.

Job Requirements: 

• Fluent in working across multi-disciplinary and multi-cultural work environments 
• Strong Payments technical background with the ability to contextualise technical requirements into executable business activities and deliverables
• Strong knowledge of global payment systems, regulatory landscape and emerging payment technologies
• Experience in managing a highly regulated function mitigating risk through appropriate controls
• Deep understanding of HSBC Group strategy, GPS strategy and capability to collaborate with the business at a global level to deliver these strategies
• Adept and negotiating and influencing at all levels, and internationally
• Proven ability to analyse, synthesise and take decisions / make timely recommendations on complex issues Ability to create and manage virtual teams to solve problems

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

You’ll achieve more when you join HSBC.

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