Business:

 MSS Data Ops Instrument

Role Profile Date:  

Role Title

Vice President

Job Code:

J16803

New or Existing Role?        √o  New            o  Existing

Position Classification:

Role Holder’s Name (for more than one, note “multiple”)

Current Global Career Band:

04

NA

Proposed Global Career Band: 

04

Immediate Supervisor’s Name & Role Title (plus Functional reporting lines, if any)

Customer Segment & Location:

(Country/Department)

 GSC Philippines / Data Ops Instrument

Role Purpose (overall high-level summary of the role)

MSS Data Ops Instrument is a shared service organization created in 2010 with in HTSO which provides Reference data information across entities within HSBC Group. The process is in Bangalore, Colombo and Mexico. We cater services to 2 main businesses namely Global Markets and Securities Services. Our clients are spread across the Globe covering APAC, EMEA, MENA and Americas.

The success of this role is critical in helping the business meet some of its key commitments to the regulator or the other Group programs. In view of this, the role will entail working closely with various Product and Technology streams in data life cycle (both upstream and downstream), Global Standards and Regulatory programs, Data Quality programs, Chief Data Office and other ongoing project work streams. Since this is a senior management position, it will require working with multiple senior stakeholders across the group.

The role will have responsibility to manage a team of approx. 120 staff, strategically aiming to improve data quality and building strong data capability and domain experts with in the team. The individual will need to work quite independently without day-to-day supervision and ensure team remains on top of the agenda.

Principal Accountabilities:  Key activities and decision-making areas

Typical KPIs and Targets

Impact on the Business [COMPLETE 3-4 AREAS]

Customers / Stakeholders [COMPLETE 3-4 AREAS]

• Develop and maintain a deep and strategic relationship with various stake-holders of Instrument data.
• Establish and maintain relationships with internal HSBC business units / managers for managing day-to-day business
• Ensure that frequent and ongoing communication channels are established and effective engagement with the strategic service partner and internal stake-holders is continued.
• Inculcate concrete executable steps to Improve the service provided to all mentioned customer groups
• Timely escalation and communication of any identified issues
• Proactively identify and address issues/ concerns highlighted by internal/ external stake-holders.

Leadership & Teamwork [COMPLETE 3-4 AREAS]

• Lead & motivate staff with widely differing aspirations working in an operational environment where deadlines are critical.
• Create and retain the culture of “one team” within and across sites. Effectively manage attrition across the function.
• Promote and foster efficient working and ensure Up-skill the staff to achieve business / individual goals, sharing knowledge & experience & providing assistance on referred issues.
• Optimise the development in people by identifying talent, plan succession and drive coaching and mentoring across the section.
• Adapt management style to achieve the people strategy, which supports diversity, creates a climate of inclusiveness and recognizes individual strengths and development areas.
• Leads the people agenda within their remit and engages colleagues to share best practice across teams.

Operational Effectiveness & Control [COMPLETE 3-4 AREAS]

• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Effectively implement the Group Compliance Policy as applicable to the role in conjunction with the relevant Compliance Department. 
• Rigorously and continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
• Identify and effectively address control issues identified during BRCM reviews / audit, working closely with other support functions where cross-functional solutions are required
• Ensure compliance to the approved Data Policies and Standards and potentially introduce new policies and standards for consideration by senior management
• With BCP established, test resiliency both directions every quarter.
• Champions the risk and control framework with their teams; engages and participates in the periodic and/or ad-hoc reviews of procedures to ensure they are in line with Group policy and FIM, monitors for completeness of mandatory control training for their areas. Follows up on non-adherence.
• Encourage a learning environment through the open discussion of lessons learnt from incidents and addressing training needs.
• Drive identification and remediation of control issues and procedural weaknesses.

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)

• Operate and manage cost within the agreed Budget
• Reconcile actual headcount to planned headcount and ensure no adverse variance.
• Track and record sustainable saves as required.

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

The role requires individual to understand data structure & taxonomy. Maintain a very active engagement with senior stakeholders where priorities may continuously change and stakeholders’ requirement can be dynamic. This will require the individual to deal with some amount of ambiguity and navigate through it to establish the actual requirements. The role will also need to deal with multiple priorities, which could be conflicting with each other. While this role manages team under operations, it also requires significant project management skills and discipline to be successful. The activities under this function are transformational, so jobholder will need to develop operational practices and operating model with a long-term view. This role also involves understanding business data needs of number of business consumers and cleansing legacy data, hands on approach and good understanding of the wider business model will be required.

Some specific challenges will include - Leading data quality improvement initiatives, owning and driving the agenda in a dynamic and challenging business environment,

Work independently, participate in various forums and provide ideas for improvement in terms of process flow and procedures, generate trust and confidence by communicating powerful, persuasive cases to convey complex messages and make use of advanced presentation techniques to communicate to a variety of audiences.

Management of Risk (Operational Risk / FIM requirements)

• Rigorously and continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
• Identify and effectively address control issues identified during BRCM reviews / audit, working closely with other support functions where cross-functional solutions are required
• Ensure compliance to the approved Data Policies and Standards and potentially introduce new policies and standards for consideration by senior management

Observation of Internal Controls (Compliance Policy / FIM requirements)

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget. in USD’000)

Lead a team of 38 staff for Instrument domain in Manila.

Headcount reporting to this role

Direct:

2

Indirect:

36

Total:

38

Knowledge & Experience / Qualifications (For the role – not the role holder.  Minimum requirements of the role.)

• Minimum 10 years of management experience in managing teams & stakeholders in operational and/or project management role.
• Excellent communication - Both verbal and written
• Excellent interpersonal skills and ability to manage relationship with senior stakeholders across different geographies
• Ability to negotiate and collaborate in order to meet organizational goals
• Ability to take difficult decisions in a complex operational environment
• Strong business and commercial orientation
• Good presentation skills, Strong analytical skills with a problem-solving capability & drive solutions
• Very good prioritizing, planning and organizing skills
• Proven experience in change management and problem-solving
• Strong orientation on operational risk management
• Ability to manage resources to continually improve customer service and achieve productivity targets.
• Ability to quickly, understand the process and add value to the business.
• Experience of working in a data function interfacing with Global Markets and/or Global Banking systems and processes will be useful, though not critical.
• Candidate should be a graduate (E)
• Proven Client Service Experience & Stakeholder Management (E)
• Exposure to Global Markets products (E)
• Ability to work on complex queries to resolve issues (E)
• Experienced in Risk and Operations Management (E)
• Ability to interpret complex changes in regulatory guidelines and assess impact (E)
• Ability to plan and manage multiple tasks with competing deadlines (E)
• Should be effective in guidance and stakeholder management (E)
• Experience of managing crisis situations and take appropriate /timely decision (E)
• Ability to work under pressure (E)
• Self-motivated and ability to inspire others. (E)
• Ability to work independently and a flexible approach to working hours and responsibilities (E)
• Good understanding of regulatory requirements and Global Standards (E)
• Ability to interpret complex data (E).