Customer Service
Quezon, National Capital Region (NCR), PH, 1101
Some careers shine brighter than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Customer Service
Principal Responsibilities
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To undertake the daily operation of the departmental processes within the department to agreed levels of accuracy and efficiency, whilst providing a high level of quality customer service.
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To be a point of reference for the department processes when faced with customer of internal queries.
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To liaise with work colleagues in the GR sites as well as colleagues throughout CLBS when needed.
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To ensure that all processes within their control are completed in accordance with audit requirements and within agreed service levels. Assist Technical/Management to ensure the team upholds the banks behaviors whilst providing a high quality.
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The jobholder is expected to resolve a range of complex queries created by both internal and external customers, escalating any discrepancies to line management.
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The jobholder does not have any direct reports and is required to seek authority regarding operational losses, goodwill etc. through the Team Leader and Line Manager as appropriate.
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The job holder is responsible for: Ensuring adherence to the Group Compliance Policy, as appropriate the role.
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Demonstrate awareness to the operational risk & highlighting any potential operational risks.
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All processes completed within Bank Authority Matrix for Account Adjustments
Job Requirements:
KNOWLEDGE
Knowledge of Banking and Cards Operations
Knowledge in OPEX
EXPERIENCE
Previous experience of departmental processes is advantageous.
Ability to work to deadlines.
Ability to communicate effectively on both oral and written.
Ability to deliver great customer experience
SKILLS
Ability to communicate effectively both verbally and in writing
Working to deadlines & attention to detail
Ability to deliver an excellent level of customer service
What additional skills will be good to have? (List out good to have skills and certifications)
MS Office, particularly Excel and Powerpoint
Data analysis
Stakeholder management
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.