Customer Service - Lending Services

Business: PH CARDS MANILA

Open positions: 1

Role Title: PROCESSOR ACCT SERVICING AND MNT (Quezon City)

Global Career Band: 8

Location (Country / City ): Manila, Quezon City

Why join us? (Overview of Dept./Function)

The department deals with consumer disputes and constantly works towards protecting the Bank and our customers from losses.

The Opportunity: (Brief Overview of the Role)

The role holder will have to manage diverse range of processes within PH Cards and manage complex processes in a changing environment, evaluating operational impacts and manage change implementation.

What you’ll do: (List out Key Responsibilities)

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs). Responsible for relationship building and resolving customer queries / issues, account management in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. Ability to handle customer disputes and ability to read thru documents,

What you will need to succeed in the role: (Minimum Qualification and Skills Required)

• Excellent communication skills both verbal and written (E)

• Knowledge of, and experience in problem solving techniques (E)

• Ability to learn quickly and transfer knowledge appropriately (E)

• Ability to meet tight deadlines (E)

• Ability to build rapport with, and relate to a wide range of people (D)

• Decision making based on experience, judgment (E)

• Self-Driven (E)

• Ability to multi-task and work under pressure (E)

• Ability to challenge the norm and to identify innovative solutions to improve processes and procedures (D)

All applicants must have successfully completed their probation period

Employees must meet performance and behavioral standards as defined in the policy.

What additional skills will be good to have? (List out good to have skills and certifications)

• Proven ability to prioritize workload effectively in line with business priorities.
• Reporting and MS Office skills
• Operates effectively across cultures and in multi-cultural diverse work environments
• Experience of working with multiple regional teams’ desirable.
• Knowledge related to disputes.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=a9f84157dbe32410c3f1b95d3b96198c

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

* The information contained in this job description is a true and accurate reflection of the job as specified.