Customer Service Executive - Lending Services

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

The jobholder has the responsibility to provide support to team leader, adhere to company policies and standards set by Global Resourcing, and UK Mortgages. We are currently seeking an experienced professional to join our team in the role of Customer Service Executive - Lending Services..

In this role, you will:

• Ensures cases received are actioned within timelines and accuracy expectations are meeting Business standards
• Commits to maximizing productive hours without compromising continuous development opportunities through huddles, team meetings and coaching sessions
• Ensures cases received are actioned within timelines and accuracy expectations are meeting Business standards
• Commits to maximizing productive hours without compromising continuous development opportunities through huddles, team meetings and coaching sessions
• Performs other relevant tasks as required by line manager
• Performs other tasks which may be assigned from time to time.  Manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting

To be successful in this role, you should meet the following requirements:

• Banking Knowledge preferably on disputes and chargebacks handling for debit and credit card. High level of analytical thinking and accuracy to details
• Sound decision-making skills
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures by handling the impact of erratic workflows through effective capacity planning, leave management and process prioritisation.
• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements (SLAs) by Ensuring ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by HSBC HDPP