Collections Associate

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Collections Associate

In this role, you will:

• Performing Collection function for unsecured lending (Credit cards, Consumer Finance and Personal Line of Credit) for accounts between 0- and 60-days delinquent
• Ensure set KPI targets are achieved both individually and as a team
• Ensure that the dialer productivity targets are met both individually and as a team
• Ensure that Call coaching and Call monitoring reviews are passed at the benchmark set
• Ensure that the set flow rates are achieved
• Ensuring Desk Instruction Manuals and Local Collections Manuals are read on a periodic basis and adhered to
• Ensure that online learning is completed
• Ensure that Band targets are met on a regular basis

To be successful in this role, you should meet the following requirements:

• Excellent communication/skills – both conversational and written.
• Ability to work using a variety of systems on a computer.
• Ability to organize work independently and as part of a team.
• Positive attitude –team player
• Deal with an array of complex delinquency situations, employing effective decision-making skills and knowledge when applying resolution tools that best meets the needs of the customers.
• Empathetic approach while connecting with the customer.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP