Client Service Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of GPS Client Service Specialist (CSS) – Client Management.

In this role, you will:

• Open daily cases to track inquiries and manage cases to resolution within agreed timeline.
• Resolve assigned cash management inquiries for all payment types (wire transfers, ACH, checks, RTP), commercial cards, statements, billing, reporting, receivables and other core cash management services.
• Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
• Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set.
• Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
• Ensure all activity documentation is complete to provide performance tracking.
• Complete other responsibilities, as assigned.
• Establish and maintain excellent working relationships with the key HSBC stakeholders.
• Strong written and oral communication skills in English to communicate with clients by email and calls
• Ability to adapt to changing priorities while managing requests from multiple stakeholders.
• Provide a clear and concise response to their client queries.  

To be successful in this role, you should meet the following requirements:

• Bachelor’s degree in business, related field or equivalent work experience will be an advantage.
• Good level of business acumen and commercial awareness. 
• Strong communication skills, both written and verbal. 
• Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
• Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc.
• Time management and organization skills with ability to manage multiple time sensitive tasks.
• Analytical mindset.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by HSBC HDPP