Business Analysis - OPS OPTIMISATION

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Business Analysis - OPS OPTIMISATION - EXE_MNL.

Principal responsibilities

• Lead the end-to-end business analysis workstream for medium-to-large transformation programs.
• Facilitate senior-level workshops to define business needs, operating models, and transformation roadmaps.
• Challenge existing processes and propose strategic improvements aligned with enterprise priorities.
• Own the creation and governance of key artefacts (BRDs, functional specs, target-state process designs, business cases).
• Translate high-level strategies into actionable delivery plans and solution requirements.
• Act as a key liaison between business, technology, operations, and risk functions.
• Oversee UAT strategy, testing governance, and adoption readiness across stakeholder groups.
• Influence decision-making by providing thought leadership, data-driven insights, and scenario analysis.
• Ensure alignment of change initiatives with regulatory requirements, risk frameworks, and control standards.

Requirements

• Process mapping & analysis - Managing the capture, analysis and documentation of business process (including IT processes)
• Process re-engineering
• Ability to lead workshops
• Comprehension of ‘Lean’ processing preferably with formal project qualification, for example Six Sigma
• Very strong investigative and analytical skills
• Asset Services knowledge a strong advantage
• Global perspective
• Good understanding of operational risk
• Excellent relationship building skills – to manage both internal stakeholders and external vendors
• Very strong communication, escalation and issue management skills. Experience of interaction with senior stakeholders
• Leadership skills for constantly changing environment.
• Operations experience within a similar environment.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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