Asst Financial Services Mgr

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sr Financial Services Officer.

This operation involves a number of parties without a clearly identifiable central body coordinating the activities, which unnecessarily prolongs the off-service periods when problems arise. This coupled with the expansion of business and the very rapid and accelerating growth of banking business in China.

Role Context

• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the Group Compliance Policy, as applicable to the roles.
• Aware the Operational Risk that associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring in Payment Services.
• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLA’s. Responsible for rapport building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.

Principal responsibilities:

• Check / approve / reject transactions according to the agreed approval / lending limit and / or handle customer request / queries according to procedures.
• Acquire the updated procedures, work processes and product knowledge and apply them to daily work independently.
• Complete quality check work in accordance with established procedures and standards within the required productivity and quality level.
• Identify and escalate common or non-common fraud / errors / irregular transactions, may together with recommendations for follow-up beyond his/her authority.
• Complete transactions in accordance with SLA’s to ensure maximum customer satisfaction
• Ensure transaction accuracy to avoid any customer impact.
• Collaborate with off-shore colleagues to maintain alignment of operational practices and processes.
• Resolve junior staff's queries / referred issues and provide advice on cases handling. 
• Handle escalations from junior staff and report to seniors / AMO with recommendations.
• Share knowledge and experience with team members.
• Support AMO on resource arrangement and proactively raise suggestions to improve process productivity / quality / risk management.
• Build up positive relationship with peers, participate in team meetings / activities, and promote team spirit.
• Contribute to the process productivity / quality / risk management improvement by actively participating in team's initiatives / changes / activities as well as raising staff suggestions.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators, accompanied by the appropriate internal control standards relevant to the role.

Requirements:

Knowledge

• Must be amenable to work on shifting schedules.
• Knowledge on Payments Routing, Decoding/Reading of Swift messages (D)
• Extensive knowledge in GPS/GPI /HUB (E)
• Ability to understand and manage risk. (E)
• Experience in a processing environment. (D)
• Production management skills and initiate process improvements. (D)
• Process productivity and quality targets are monitored and achieved (D)

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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