Associate - Screening Utility Ops

Business: Screening Utility Operations

Open positions: 8

Role Title: Associate, Name Screening

Global Career Band: 8

Location (Country / City ): Quezon City

Recruiter Name :  Lara Echegoren

Why join us?

In line with our ambition to be the world's leading international bank, HSBC has committed to develop the highest or most effective standards for Financial Crime Compliance and deploy them globally on a consistent basis.  The Global Sanctions Policy mandates that all customers are screened at on-boarding and periodic intervals, following changes to customer information and when the Official Lists and other applicable Local Lists are updated. Automated or manual screening is conducted using HSBC’s mandated automated customer screening solution which generates alerts for investigation, verification, and follow-up as necessary.

The Opportunity:

The job holder will work on alert processing, participate in coordinated discussions with line management, business partners for updates and guidance regarding process flow, and procedures and regulatory issues and manage preliminary investigation reports for the business area to meet established standards in the Service Level Agreement. The job holder will work at the capacity of an SME, hence working on complex queues like Referrals, L2 & L2A (make judgement-based decisions), PEP (Politically Exposed Person), AML (Anti Money Laundering) /Exits, Sanctions, Fraud and other complex cross trained queues intra and inter NS and PS.

What you’ll do:

• Conducts complex name screening reviews using sanctioned party lists, PEP databases, adverse media sources and internal watchlists.
• Ensures timely assessment of alerts in line with defined SLAs and quality standards.
• Demonstrates strong judgment in escalating true matches, complex hits or unusual activity.
• Maintains high accuracy in decision-making, minimizing false positives and operational errors.
• Provides well-structure case narratives and rationale for decisions.
• Ensures adherence to internal policies, regulatory expectations and audit requirements.
• Participates in calibration sessions to align decisions across the team.
• Leads or supports projects related to process improvement, automation or system enhancements.
• Consistently meets or exceeds individual and team productivity targets.

What you will need to succeed in the role:

• A Bachelor’s/ Master’s degree in Business, Finance, Economics, Accounting or related field.
• Strong understanding of sanctions regulations (OFAC, UN, EU, UK HMT), PEP classifications and Adverse Media categories.
• Familiarity with watchlist screening systems e.g., Fircosoft, LexisNexis Bridger, Dow Jones, World-Check, Fiserv)
• Knowledge of alert handling, match evaluation, escalation protocols and quality standards.
• Solid understanding of screening methodologies (fuzzy matching, phonetic matching, transliteration, risk scoring).
• Experience working in banking, financial services, fintech or BPO/KPO environment with exposure to regulatory processes.
• Demonstrated experience handling complex alerts, high-risk cases and quality reviews.
• Strong ability to analyze multiple data points to distinguish false positives from true matches.
• High attention to detail and accuracy in judgment-based decisions.
• Proficiency with Microsoft Excel, Outlook and workflow tools.

What additional skills will be good to have?

Link to Candidate User Guide:

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***

* The information contained in this job description is a true and accurate reflection of the job as specified.

Want To Apply?

All applicants must have successfully completed their probation period

All applicants must have met the Behaviour Gateway in the last performance appraisal

All applicants should have served at least 18 months in their current functional role and department company

All applicants should inform their respective line manager of their application

Application form should be submitted via CareerLink along with the current CV

All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date

Have not been previously declined for the same post within the last 3 months on the date of submission of their application

Have not been on ANY form of Corrective Action within the last 6 months from the date of application 

Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:

A. Very Serious Offense

"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:

c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”