Associate - Asset Servicing

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate.

Why join us?

Global Custody Corporate Action (CA) team is responsible for end to end processing of Mandatory CA events in various markets. Process covers announcement, reconciliation and payment of distribution to clients.  Corporate Event includes and not limited to Cash dividend for Equities and Interest & Redemption for Fixed income securities.

The Opportunity:

The Associate on duty is responsible for the execution of day to day operations and service delivery as prescribed by Securities Services Operations Procedures and Performance Objectives.

In this role, you will:

Impact on the Business 

• Acquire a broad understanding of all the administration processes and market specifications for various markets assigned. 
• Carry out daily processes tasks based on designed SLA and query resolutions
• Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements.
• Continuously providing high quality Securities service to achieve maximum customer satisfaction within the process Service Level Agreement (SLA).
• To assist line management to provide efficient service enhancements while minimizing risk to HSBC and our client's clients.

Customers / Stakeholders

• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.

Leadership & Teamwork 

• Knowledge and experience are shared with team members, providing assistance on referred/technical issues.

Operational Effectiveness & Control

• Ensure individual quality targets are achieved. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
• To acquire a broad understanding of the administration processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc. that may have implication to the daily administration processes.
• To have a tight control to prevent any operational losses by establishing methods and check points to scrutinize exceptions/errors.
• All MI data requirement (timesheets, leave requests, absence requests and ad hoc process information) are completed and updated in a timely manner to assist colleagues in HDPP and the Business areas to meet their SLAs

To be successful in this role, you should meet the following requirements:

Knowledge

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position

Experience and Skills:

• Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data.
• Evidence of process management skills with an ability to initiate process improvements                 
• Demonstrates strong awareness / ability to recognize and effectively contain financial and operational risk
• Able to work in pressurized environment and manage priorities effectively.
• Dedicated approach to teamwork and ability to contribute to team effort
• Customer focused & committed to providing high standards service

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.