Assistant Manager - Wholesale Client & Account Servicing (IC)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager - Wholesale Client & Account Servicing (IC).

Role Context

Wholesale Client & Account Servicing supports a number of different areas for GBM and CMB customers – Account Opening, Account Servicing and Account Closing activities. The teams that support Wholesale clients play an important role in supporting customers at different stages of their lifecycle with HSBC. The teams work closely with business partners and transformation colleagues to improve the efficiency of processes, to make banking faster and easier for customers, and simpler for colleagues. By doing this, the team helps reduce the total cost of operations and enhance the overall customer experience.

Principal responsibilities:

• Deliver excellence in customer service, in accordance with procedures and continually check for accuracy.
• Identify opportunities to enhance existing working practices.
• Work is organized/processed within agreed timescales, with ongoing monitoring and review of workflow priorities.
• Undertaking various projects as requested.
• Personally deliver and inspire others to deliver a high-quality customer driven service that provides customers with a positive view of HSBC and improves customer confidence and loyalty.
• Satisfactory resolution of enquiries and/or complaints from all customers (internal and external) by effective investigation, or by referring on as appropriate, with recommendations.
• Communicating effectively with colleagues and establishing, developing, and maintaining relationships with key stakeholders.
• Maintain equipment, staff records and general work environment in good condition, adhering to all appropriate procedures and clear desk policy.
• Accurate and timely completion of all internal management Information.
• Issues are investigated and resolved, taking appropriate action to prevent reoccurrence.
• The jobholder will adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation
• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.   of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. 
• Create an environment where skills and knowledge are openly shared to achieve team and business goals. Provide guidance on referred/technical issues in a constructive manner.
• Contribute productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
• Role models team working behaviors; show respect for all and encouraging others to do the same.
• Ensure team members are regularly briefed and made aware of individual/department performance targets, achievements, and procedural changes.
• Undertake timely and effective feedback, coaching and guiding individuals to maximize potential.

Requirements:

Knowledge

• Customer Service Experience.
• Extensive conceptual mandate knowledge.
• A good understanding of in-house systems, policies, and procedures.
• Graduate in Commerce.
• Well-developed communication skills – verbal, written & interpersonal (E).
• In-depth knowledge and working experience on UK/ASP Wholesale Banking Operations, CMB/GBM Mandates (E)
• Strong planning and organizational skills (E).
• Solves problems, makes decisions, and takes responsibility for delivery (E).
• Ability to make timely and rational decisions, based on relevant information and experience (E).
• Maintains a positive outlook and always remain approachable (E)
• Sets goals and direction and engages people to build enthusiasm and commitment for achieving them (E).
• Anticipates potential problems or challenges in times of change and mitigates their impact (E).
• Provides and receives constructive feedback to help others develop (E).
• Experience of working in a team-based environment. 
• Able to adapt and embrace change.
• Experience in working for complex mandates processes.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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