Storage Production Support/Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of consultant specialist.

In this role, you will:  

• In depth experience on Enterprise Storage Management; Design, plan, document, and support the configuration of logical and physical NAS (NetApp) layouts.
• Provide direction for the installation and configuration of all NetApp software packages as needed to support business requirements.
• Create and manage scripts to automate the administrative tasks and provide system level reports
• Perform analysis and develop solutions based on established service agreements for capacity planning and performance tuning.
• Participate in the development of NAS (NetApp) level solution standards. Should have in-depth knowledge of OnCommand tools (CI, WFA, Active IQ )
• Ensure in solutions and deployments of the security of NAS infrastructure and compliance with all applicable security standards
• Recommend and oversee projects that expand, change, or improve the systems and related infrastructure.
• Resolve complex NAS issues independently; coordinate and communicate changes and issues with the client and team members and determine root cause.

To be successful in this role, you should meet the following requirements:       

• Minimum 5-10 years of experience  in ONTAP, NetApp hardware, and NAS/SAN protocols (CIFS/SMB, NFS)
• Advanced troubleshooting and root cause analysis for complex storage, network, and performance issues
• Experience with data protection, replication (SnapMirror, SnapVault), and disaster recovery
• Strong understanding of security, access controls, and compliance in storage environments
• Excellent communication, documentation, and collaboration skills for cross-team support 
• Collaborate with the management to ensure an understanding of business cases and to ensure that the appropriate solution is selected that meets the business need.
• Understand advances and changes in the technology industry and work directly with the vendors to assess new technologies.
• Should have experience of working closely with Incident Management, Change Management teams and provide in-depth root cause analysis as necessary within specialist realms. Should be open for 24*7 and weekend on-call support; Well versed with Agile Methodology.

You’ll achieve more when you join HSBC.

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Issued by – HSBC Software Development India