Production Engineering/ ASSOCIATE DIRECTOR

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. 

We are currently seeking an experienced professional to join our team in the role of ASSOCIATE DIRECTOR.

In this role, you will:

• Working closely with various stakeholders located in different places in the world,
• Reviewing, designing, and re-engineering processes and SOPs along with new technologies adoptions to improve performance,
• Designing and driving the implementation of service offerings, capability uplifts and process improvements,
• Evaluating, developing and applying appropriate tools to bring efficiency in overall production engineering framework.
• Participate in validating data, development, implementation, testing activities and related Changes going in production.
• Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies.
• Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
• Drive engineering excellence by automation, observability, SRE and toil reduction

To be successful, you will:

• Minimum 12+ years of experience in Production engineering. Should have minimum 5+ years of experience in Payment’s domain.
• Should have experience in Finastra payments products like Finastra's Fusion Global PAYplus (GPP). Experience in managing critical Incident management and related ITIL process.
• Experience in Real Time Payments systems is added advantage. Experience of handling and managing high frequency change, specifically adoption, engineering, and execution of automated CICD pipelines. Understanding of scripting languages like Shell, Python or bash. 
• Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands. Strong understanding of technology layers in application landscape, storage, OS, network, database, application. Demonstrate excellent spoken & written communication skills across global organizations.
• Technically inquisitive with progressive interest in modern engineering disciplines and techniques. Understanding of customers' needs and delivering excellent customer service. Experience in Agile/ DevOps environment and in assisting in production support. Ability to lead technical conversations with various technical support groups.
• Experience of managing a wide spectrum of stakeholders and show ability to manage upwards. Experience in managing the technical team. Should be flexible to work with Global team in follow the sun (FTS) model. Strong experience in monitoring tools like AppDynamics, Splunk, Dynatrace, Grafana and OpenTelemetry (OTel). Should be able to manage and lead a technical team.            

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India