Infrastructure SERVICE MANAGEMENT Specialist /Senior Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

• Assist ITSO in ensuring infrastructure and services adhere to compliance, control standards and KCI requirements
• Work closely with ITSO to foster a compliance culture across the organization and ensure engineering teams are aligned with changes in control landscape
• Support ITSO with providing guidance and governance oversight during the service lifecycle, ensuring all governance activities are documented and monitored effectively
• Support ITSO in various governance, compliance and controls forums and projects.
• Drive governance and ensure completion of activates related to releasing services into production from a governance perspective
• Incident Management – Provide administrative support during post incident reviews and assist in compiling outage reports
• Assist project teams in the planning and execution of governance activities and ensure appropriate set-up in service management tools

 To be successful in this role you should meet the following requirements:

• Successful candidate will have previous experience in IT governance, compliance or service management roles
• Interest and/or experience in cutting-edge technology with a focus on process improvement and innovation
• Strong problem-solving skills with the ability to assess issues, analyse solutions and drive continuous improvement
• Strong organizational skills and attention to details, with ability to handle multiple governance and compliance related tasks
• Strong Communication Skills to provide clear governance direction and guidance to project teams
• Ability to work collaboratively with cross functional teams and manage stakeholder expectations
• Familiarity with service management frameworks and tools (ITIL, ServiceNow, etc.)
• Familiarity with Agile ways of working and understanding of how to apply agile methodologies within a governance and compliance work
• Familiarity with collaboration tools like Jira and Confluence, SharePoint welcome
• Basic knowledge of clout computing and its relevance to infrastructure and service management welcome

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by – HSBC Software Development India