Head of Portfolio and Accountability Management

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If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 58 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. 

We are currently seeking an experienced professional to join our team in the role of Head of Portfolio & Accountability Management, Group Functions Tech & Chief AI Office Tech.

The Opportunity

At HSBC, we are investing heavily across our Technology and Digital domains. Our global technology teams work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. 

The GCIO COO function operates as the backbone of the GCIO organisation, taking ownership and accountability for all operational aspects to ensure a seamless running of the GCIO business to exceptionally high standards. Aligned to the overall HSBC business structure, focused on continuous improvement and simplification to support GCIO to a consistent high quality, GCIO COO acts as a key enabler to the firm’s ambition to ‘be the most trusted bank globally, putting customers at the heart of everything we do’.Within GCIO COO, this role supports the Group Functions Technology (GFT) & Chief AI Office Technology (CAIO) function as Head of Portfolio & Accountability Management.

About the Portfolio & Accountability Management (PAM) Pillar

PAM is responsible for leading an effective portfolio governance, oversight and reporting capability for the GFT & CAIO portfolio, whilst driving accountability to ensure that the GCIO book of work is executed on time and to the highest of quality.

The Group Chief Information Office (GCIO) Chief Operating Office (COO) team has aligned teams for each of the Global Business and Global Functions. This role is part of the GCIO aligned COO Portfolio & Accountability Management team. The role holder will be responsible for:

• Providing effective portfolio governance and oversight;
• Support CIO with Business and Transformation leads to prioritise and schedule programme delivery;
• Holding GCIO programme managers to account throughout the programme delivery;
• Ensuring active financial and benefit management;
• Establishing and maintain strong collaboration with 2LOD and 3LOD
• Maintaining close control over the Portfolio’s hierarchy and change inventory;
• Adhering to Group standards (e.g. Change Framework) and work with central PAM to roll-out additional standards as required
• Actively seeking out opportunities for efficiencies across the portfolio

What you will do:

 Portfolio Programme Management:

• Accountable for the overall delivery aligned to GFT and CAIO
• Establish and maintain an effective governance and oversight capability including portfolio steering meetings, working groups and clear escalation paths through to the GBGF CIO
• Support the CIOs in ensuring technology deliverables are funded, resourced and prioritised (e.g. to align value stream capacity and demand)
• Ensure that the GBGF Ops Director and the GBGF CIO are fully briefed of programme statuses and issues to support Group CIO meetings
• Hold programme delivery managers to account through challenge sessions to ensure issues are remediated quickly and efficiently
• Actively seek early warning indicators that programmes may be going off-track and determine appropriate resolution paths
• Quality assure the delivery structures of portfolio programmes (e.g. appropriate governance, use of tooling, number and phasing of programme milestones)
• Accountable for application of data & tooling standards, change framework adherence and compliance with change execution controls within the PAM community
• Provide central PAM team with status updates to facilitate GCIO reporting, and escalate issues requiring management attention at GCIO ExCo
• Regularly review and report upon thematic RAID across the GBGF, and raise Helios issues and MSIIs where appropriate
• Collaborate with the central PAM team to adopt best practices and tooling, and seek to build out the PAM community
• Establish strong collaboration with 2LOD and 3LOD through regular meetings to ensure programme execution expectations are aligned
• Drive the appropriate use of the execution effectiveness tooling and processes where GBGF programmes have been triggered
• Collaborate with the central PAM team to adopt best practices and tooling and seek to build out the PAM community.

Portfolio Finance & Benefits:

• Ownership and delivery of strategic planning cycles across change portfolios to ensure financial investment decisions supports Technology strategy, risk appetite and aligns to HSBC strategy and future business / customer needs.
• Ensure accurate financial management of governed targets, forecast and actuals (in collaboration with the business where aligned to value streams)
• Manage spend to be in line with targets, run rate analysis, and actively challenge forecast accuracy
• Ensure programme suppliers (e.g. GBGFs) have correct interlock of budget in place, keeping within overall targets
• Manage the process for changes to targets and quarterly tollgates

Business Cases, NFRs & Clarity:

• Maintain the GFT & CAIO Clarity structures and hierarchies across the GBGF governed portfolio, ensuring any legacy structures for GFT & CAIO are archived and the hierarchy supports the current Change the Bank portfolio
• Support the CIO to agree the set of Strategic and Delivery Business Cases required for GFT & CAIO in collaboration with the business
• Oversee technology inputs to Business Cases completion and submission across GFT & CAIO and ensure adherence to group standards
• Ensure successful NFR & CIA completion across all portfolio initiatives where applicable

Leadership & Teamwork:

• Active and engaged member of the GFT & CAIO Ops Director leadership team
• Active leadership and mentoring of Leads under the PAM Pillar (Metrics/ Finance and Delivery Leads)
• Lead and manage GBGF Portfolio & Accountability Management team of X FTE

To be successful in this role, you should meet the following requirements:

• Demonstrable experience in managing significant financial and resource plans, organisational transformation, and project portfolio management, with a track record of driving results in complex, matrixed organisations
• Proven track record of executive leadership in technology management roles within the financial services industry, preferably within multinational banks
• Strong understanding of Technology operational management requirements for banks and knowledge of the external environment - regulatory, political, competitor and market
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes
• Ability to translate technology strategy and align and manage accountabilities accordingly
• Deep financial and commercial awareness
• Ability to manage and mitigate operational risk effectively
• Ability to develop and maintain long term relationships with highly critical stakeholders internally and externally
• Understanding of the HSBC Group and its strategy, structures and processes
• Stay up to date with industry trends, best practices, and regulations to ensure that the bank is always aligned with the latest developments.
• Develop and maintain relationships with vendors and service providers to ensure that the bank's portfolios are optimised for delivery performance, cost and security.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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***Issued By HSBC Software Development (India) Limited***