Head - GPS Operations Global UAT

Job Title: Head - GPS Operations Global UAT

Purpose of the role:

• This is a strategic role (in the software development lifecycle), responsible for ensuring the payment applications meet business requirements and are fit for purpose from an end-user perspective. This is a Senior role and combines leadership, strategic planning, and hands-on management, with focus on driving efficiency, accelerate delivery and enhance test coverage. The role holder is the ultimate champion for the Operations end-user, ensuring a seamless and intuitive user experience upon product release. Key stakeholders for this role include various Heads of Tech, Operations, Programme management and Business Product Owners.

In this role, you will:

• The responsibilities of the role encompass strategic oversight, stakeholder management, cross-functional leadership and meticulous execution.
• Review, Develop and Implement UAT Strategy: Design, document, and implement a comprehensive Global UAT strategy that aligns with overall GPS objectives. Integrate and embed the UAT function into the construct of the SVS organization.
• Optimize and drive efficiencies: Drive optimization of UAT utilizing various methods like risk based review and optimization of test coverage, reduce duplication in testing across multiple test phases and regression, expanding scope of automation etc 
• Process Improvement: Continuously evaluate and enhance UAT processes and methodologies to improve efficiency, effectiveness, and the overall quality of testing. This may involve leveraging existing tools or introducing new tools, techniques, and best practices
• Risk Management: Identify potential risks and challenges within the UAT function and develop mitigation strategies to ensure timely and successful delivery.
• Stakeholder Alignment: UAT function cuts across SVSes in GPS. The role will need to ensure stakeholder alignment to objectives, strategy, planning and execution approach of UAT function across SVSes and programs.

Leadership and Management:

• Lead and manage a large, high performing UAT team
• Embed consistent ways of working aligned to GPS ways of working
• Focus on skills and people development, providing sustainable growth and career progression opportunities to staff
• The role holder is expected to be hands on in order to secure support and remove blockers for the team

To be successful you will:

• Candidate must possess a strong blend of testing expertise, leadership qualities, and interpersonal skills.
• Strong Knowledge of Payments: Proven experience of working with cross-border / Domestic High-value and / or low-value / RTP payments.
• Deep Understanding of UAT Methodologies: Proven experience in all aspects of User Acceptance Testing, including strategy development, planning, execution, and reporting.
• Experience in developing and implementing test automation strategies.
• Strong Leadership: The ability to motivate and guide a blended team of manual & automation testers to achieve project goals. Excellent Communication and Interpersonal Skills: The capacity to effectively communicate with both technical and non-technical stakeholders, build consensus, and manage expectations.
• Analytical and Problem-Solving Abilities: A keen eye for detail and the ability to analyze complex business requirements, identify potential issues, and devise effective solutions.
• Knowledge of SDLC and Agile Methodologies: A solid understanding of the software development lifecycle and experience integrating test automation into Agile / DevOps environments.

What additional skills will be good to have? 

• A bachelor’s degree in computer science, Information Technology, Business Administration, or a related field. 10+ years of experience in software quality assurance, with at least 3-5 years in a lead or management role focused on User Acceptance Testing.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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