Customer Data Mastering Technology Lead/Senior Associate Director

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Software Engineering

A seasoned and strategic Technology Lead – Customer Data Mastering Service (CDMS) to lead the design, product management, planning and development, operation, and evolution of the bank’s global customer mastering platform. CDMS plays a foundational role in enabling a unified view of customers across all lines of business by managing a single global customer identifier and maintaining customer data as a trusted source of truth.

As part of the Reference Data Technology domain, this role is accountable for the full lifecycle of customer mastering – including data capture during prospecting and onboarding, lifecycle management, change monitoring using external data, and provisioning to consuming applications through Enterprise Data Products, standard APIs, and event-driven integrations.

This is a high-impact leadership role interfacing across business, technology, CDAO, and regulatory stakeholders to ensure timely, accurate, and compliant customer data management at global scale.

In this role, you will:

• Lead the technology platform embedding for Customer Data Mastering Services (CDMS) for UK.
• Ensure creation and ongoing management of the UK customer identifier during onboarding and throughout the customer lifecycle. Design and govern data mastering rules, and golden record formation to establish a consistent, high-quality customer truth.
• Deliver platform capabilities for UK customer data change monitoring using internal and external data sources.
• Oversee provisioning of UK mastered customer data to consuming systems through standardized APIs, EDAs, and event-based patterns. Ensure platform scalability, resilience, and compliance across global markets, adhering to data localization and privacy regulations.
• Partner with CRM, KYC, onboarding, digital, CDAO, and risk stakeholders to meet critical UK business and regulatory use cases.Embed data governance, metadata management, lineage, and control mechanisms to support audits, lineage, and data usage transparency.
• Drive architectural modernization, automation, and cloud-readiness of the CDMS platform.
• Lead one end to end team or product managers, analysts, engineering and design teams along with vendor partners to create, maintain and deliver on roadmap priorities with agility, security, and operational discipline.
• Represent CDMS in enterprise forums, data councils, and regulatory reviews where customer data mastering is a focus. Act as India entity lead of Customer Data tech.

To be successful in this role, you should meet the following requirements: 

• 15+ years of experience in platform product management, data engineering, platform development, or enterprise technology roles, preferably within customer or identity data domains.Strong expertise in customer data mastering, identity resolution, golden record management, and integration frameworks.
• Good experience in retail / consumer banking, and support UK market and regulations. Practical experience of designing master data solutions, particularly around non-functional, data entitlement and auditing requirements.Deep understanding of enterprise data architecture, API platforms, event-driven systems, and metadata-driven design. Hands-on experience with data service design (APIs, e.g. REST and event messaging), and data quality tooling.
• Familiarity with data privacy, localization, and regulatory frameworks relevant to customer data (e.g., FATCA, KYC/CDD regulations). Experience of solving the challenge of global solutions in a complex data residency environment.
• Proven ability to lead global teams and deliver complex platforms that serve multiple lines of business and regions. Track record of delivering business-aligned solutions using data that support customer lifecycle, onboarding, and risk management processes.

• Essential Capabilities: Cultivates Innovation: Creating new and better ways for the organization to be successful. Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

• Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action. Being Resilient: Rebounding from setbacks and adversity when facing difficult situations. Manages ambiguity and ensures accountability: Operating effectively, even when things are not certain, or the way forward is not clear; holds self and others accountable to meet commitments.
• Persuasion & Conviction: Using compelling arguments to gain the support and commitment of others; stepping up to address difficult issues and saying what needs to be said

You’ll achieve more when you join HSBC.
www.hsbc.com/careers 

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Issued by – HSBC Software Development India