Associate Director, Software Engineering
Pune, MH, IN, 411006
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering.
In this role, you will:
CRM and Co-Pilot Studio Developer job responsibilities:
1.Design & Development:
• Build custom Dynamics 365 solutions (Sales/Services modules) using plugins, workflows, custom APIs, and Power Automate flows.
• Develop, train, and deploy AI-powered copilots and custom agents using Copilot Studio for conversational AI, process automation, and knowledge retrieval.
• Create custom agents for complex business scenarios (e.g., customer support, sales guidance, data analysis).
2. Copilot Studio & AI Integration:
• Architect and implement Copilot Studio solutions integrated with Dynamics 365 data models.
• Extend Copilot capabilities using custom connectors, Azure services (Bot Framework, Azure AI) and APIs.
• Design conversational flows, natural language processing (NLP) models, and agent triggers.
3. Solution Optimization:
• Enhance existing Dynamics solutions with AI-driven features (e.g., predictive insights, automated case resolution).
• Integrate Copilot agents with Power Platform (Power Apps, Power BI) and Microsoft 365.
4. Testing & Deployment:
• Conduct rigorous testing of Copilot dialogues, agent logic, and Dynamics integrations.
• Manage CI/CD pipelines for Dynamics and Copilot components using Azure DevOps.
5. Collaboration & Strategy:
• Partner with business analysts to translate requirements into AI-driven solutions.
• Advise stakeholders on Copilot Studio’s capabilities and best practices for custom agents.
To be successful in this role, you should meet the following requirements:
Preferred skills and experience:
• Degree in computer science, or related field
• Strong communication skills for effective teamwork and stakeholder engagement
• Experience with ethical AI practices in AI models
• Microsoft Certifications - PL-400 (Power Platform Developer)
• Microsoft Certifications - MB-335 (Dynamics 365 Sales & Services Developer)
• AI Certification - AI-102 (Azure AI Engineer)
• Experience with Dynamics 365 Customer Insights, Sales Insights, or Customer Service Insights.
• Knowledge of Azure Functions, Logic Apps, and Dataverse AI features.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India