Associate Director, GCIO Ops Manager

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, GCIO Ops Manager-  Value Stream Operations Manager 

In this role, you will:

• Design, implement, and run efficient global COO operational processes for the Enterprise Finance Value Stream CIO team, in alignment with other Finance Technology Value Streams.
• Own Financial Management for the multi-year FRP (FTE and $), including budgeting, forecasting, accruals, cost control, and full cost recovery
• Lead Workforce Management, including maintaining a rolling 3-year workforce plan aligned to Finance Technology and wider GCIO/location strategies
• Execute workforce lifecycle activities (attract, retain, grow) in partnership with People and GCIO workforce pillar teams (e.g., hiring at scale, engagement, DE&I, upskilling).
• Build and maintain fully costed headcount models and develop business cases for workforce initiatives (e.g., contractor replacement, orchestration efficiencies, GenAI impacts)
• Provide clear, accurate, and timely MI and reporting to senior leadership, ensuring transparency of the cost base and performance
• Manage end-to-end Vendor/Third Party activities across deal initiation, contracting support, approvals (incl. TPS/TPEM), and post-execution benefit/financial oversight
• Oversee Portfolio, Accountability, and Governance—track programmes in Clarity, monitor milestones/risks, manage governance actions, and support CIO commitments and papers.

To be successful in this role, you should meet the following requirements:

• Strong written and verbal communication skills, with the ability to simplify complex topics and tailor messages for senior audiences
• Proven ability to create impactful presentations and executive updates
• Track record of creating and leading high-performance global teams
• Strong influencing and collaboration skills, able to gain buy-in and drive end-state design through to execution
• Experience operating effectively in a complex matrix environment
• Deep financial and commercial awareness, with experience managing significant budgets, forecasts, and resource plans
• Demonstrable experience in organisational transformation and project/portfolio management (including financial reporting and benefits tracking)
• Strong analytical and problem-solving capability, with a data-driven approach and the ability to manage and mitigate operational risk.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by – HSBC Software Development India