AI Product Owner/ Associate Director, Software Engineering Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. 

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering Specialist 

In this role, you will: 

• Work with Business Leads and OBKYC to lead the design and implementation of the strategy as part of the overall OBKYC FSA Implementation.
• Responsible for the ownership and execution of the OBKYC roadmap and associated deliveries, including the long-term vision.
• Facilitate creation of components that are cost-effective, align to wider micro-component strategy and where appropriate are reusable across OBKYC.
• Plan and manage the delivery of initiatives with the business, technology product teams with consideration of delivery targets, governance activities, and business benefits.
• Setup and manage required governance mechanisms (e.g. working groups) to ensure all stakeholders are aligned on plans, progress, risks and issues
• Responsible for the digital design and delivery across all journeys, extending to customer experience and hand-offs to the upstream/downstream systems.
• Delving deep into user research, market trends, and competitor analysis, building a holistic understanding of the landscape and the challenges customers face.
• Manage key stakeholders such as Global/Regional operations heads, DBS operations, Legal and Regulatory Compliance across CIB, IWPB and UK within the region.
• Understand and build out the MI required to make effective product strategy and data led design decisions.
• Work with business stakeholders to help prepare data led business cases using a range of MI, Data and insight tools.
• Empathizing with the customer by actively listening to customer feedback, analyzing usage data, identifying unmet customer needs and opportunities for improvement.
• Translating the vision and strategy into a product backlog (feature writing and Story writing, backlog slicing), along with identifying Minimum Viable Product (MVP), planning releases and delivery roadmaps for the product.
• Establishing a clear product vision that represents the need and wants of the customer to drive business value whilst communicating the product vision to business colleagues, Engineering, Architecture, delivery teams and stakeholders.
• Act as a Centre of expertise and lead collaboration with all HSBC businesses – CIB, IWPB, HK and UK
• Build effective senior stakeholder relationships at Sponsor and business-line level. Constructively challenge status quo, think outside the box, and support business through innovative product propositions.
• Oversee Technology and Business OKRs and drive improvements in these with product teams
• Drive and manage the governance activities across OBKYC including DataVisas, EHCs, Cloud Governance, and Data Governance.

To be successful, you will: 

• Extensive experience in a digital, technical or user centric product role (Product Owner).
• Extensive experience in planning and managing technical, business and governance deliveries to achieve a desired outcome.
• Ability to identify intended benefits and outcomes to assist in prioritization process and illustrate excellent decision-making skills to inform road map development.
• Must have a strong background in onboarding and KYC/CDD solutions or similar products.
• Ability to positively influence, engage and collaborate with stakeholders at all levels, including high value customers, suppliers / vendors, and other internal Product teams.
• Experience leveraging financial information to monitor costs and/or make commercial decisions to drive value.
• Demonstrable management and critical decision-making experience in a regulated industry.
• Confidence to experiment, test ideas, and share learnings and insights.
• Strong analytical, problem solving, process design, and requirements gathering skills along with knowledge of Project Management, Business Analysis, and / or Software Development Lifecycle - ideally in an Agile / Scrum environment.
• Comfortable with ambiguity, shifting priorities, and being outside your comfort zone.
• Able to challenge thinking and influence across the organization.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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Issued by – HSBC Software Development India