Investment Specialist, Downing Street Penang

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking an experienced professional to join this team in the role of Foreign Exchange Investment Specialist.

Role Purpose

The Premier proposition is a strategic priority for HSBC and the role of Investment Specialist or Product Expert (PE) is a key contributor in achieving the proposition objectives. The role is a specialist role and is part of the Premier and Wealth sales force. The incumbent is expected to be a technical expert in one or several product categories as relevant to market; such as Unit Trusts/Bonds/Structured Products/FX/Investment etc.

PE is usually deployed to add value to clients with more complex needs, e.g. top-tier and mid-tier Premier clients and is assigned to a team of Premier Relationship Managers (PRMs). Whilst PRMs own the end-to-end advisory and sales process with clients, PE assists PRMs in understanding clients better, meeting clients together with PRMs when required, making suitable recommendations and helping clients understand the value and risks of solutions available to them.

At times the PE may also conduct product training to support and deliver new product launches and lead client education events to help client gain better knowledge of financial markets and financial solutions.  PE also needs to follow the needs-based sales process, giving clients a meaningful and consistent wealth experience and ultimately providing an outstanding client experience.

The jobholder is expected to support PRMs to gain more client trust and commitment in broadening and deepening their relationship with HSBC.

Principal Responsibilities

Impact on the business

• Strengthen HSBC’s image as a leading wealth provider by providing clients with access to advanced technical product expertise;
• Support PRMs to gain more clients’ confidence and trust in HSBC capabilities and increase the effectiveness and quality of needs fulfilled for target clients in need;
• Assist PRMs in deepening and growing client relationships through identifying and uncovering client's needs, identifying relevant wealth solution and technical analysis, and assisting PRMs in presenting and explaining solution(s) to client
• Conduct portfolio reviews with PRMs, assess product suitability and market and regulatory change impact to products held by clients as appropriate, identify opportunities and manage risks,
• Join PRMs in meeting clients and provide advice, input based on technical knowledge while acting as a second point of contact to PRMs for specific products and solutions;
• Improve PRMs’ product specific technical knowledge by effective on-job coaching and training

Clients/Stakeholders

• Communicate effectively with clients on complex technical subjects, helping them to improve understanding of financial markets and the value and risks of financial solutions through educational events
• Initiate and conduct educational events with clients to improve clients’ financial literacy and knowledge of financial markets and solutions
• Continue to develop and sharpen technical expertise, working closely with the Wealth Development team and product manufacturers e.g. AMG, and third party product partners to help improve client satisfaction and outcome
• Identify and provide feedback from PRMs and clients to product teams in order to continuously improve our products and services
• Collect and apply market and channel intelligence to identify and share competitive gaps, service issues, business opportunities, and challenges with stakeholders
• Work with PRMs to follow through execution of the product contract presented to clients where technical expertise is required.

Leadership and teamwork

• Proactively work with a team of PRMs to provide client centric services and solutions
• Strong team player that deploys time strategically and commercially in order to support the team of PRMs that they are assigned to
• Work with Head of Wealth Sales to provide front line perspective and input to Country CVM, Wealth Development team, GAM, and Global Markets on the planning and development of products, associated processes, and tools where relevant
• Assist in the launch of complex products where appropriate
• Act as an ambassador for HSBC and exhibits high professional standards
• Partner with Sales Managers to identify and manage product specific needs and risks in the portfolios of PRMs
• Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to client needs.

Operational effectiveness and control

• Ensure that products managed by PRMs have been reviewed by appropriate Product Experts and are suitable for clients based on their risk profiles
• Maintain a high level of technical expertise by working closely with product team and product providers
• Ensure all processes and procedures are accurate and in accordance with the HSBC Bank policy standards and regulatory requirements
• Comply with local regulations in all aspects of strategy, sales processes, product suitability, client correspondence, financial promotions, administration, and complaint handling
• Adhere to all relevant processes and procedures of the Group compliance policy and internal controls
• Pro-actively complete Continuous Professional Development (CPD) and ensure coaching and development action plans are developed and agreed upon with line manager in order to meet and maintain compliance and T&C standards
• Contribute to HSBC by creating and retaining market leading standards and controls

Knowledge and experience/Qualifications

Knowledge and experience

• Minimum of three years of working experience as a product specialist or financial advisor
• Strong client skills with the ability to deliver a strong client experience and provide needs-based solutions
• Deep knowledge of specific complex financial solutions and products including the knowledge of financial markets, socia-economic dynamics, and regulatory requirement relevant to the products
• Extensive external market awareness of market conditions, new product solutions, and an understanding of current financial market activities
• Demonstrated ability and experience to correctly identify client needs
• Solid skills to manage consultative sales process
• A solid understanding of global anti money laundering standards
• Team player with collaborative skills
• Knowledge of local and Group compliance regulations
• Specialisation in product categories e.g. Unit Trusts/Structured Products/FX/Investments etc.

Accreditations

• Attain appropriate professional and regulatory qualifications as required by market
• Attain any internal standards as required by country

Leadership capabilities

• Have or attain an understanding of the immediate regional Global Wealth Strategy and the ability to plan own activities accordingly
• Ambitious about providing the highest standards of delivery to colleagues and clients
• Demonstrates ability to set stretch goals for self and the ability to deliver these with courage and tenacity
• Authentic and shows ability to engage with colleagues and clients to deliver at pace
• Make considered decisions that protect HSBC and our clients

Opening up a world of opportunity

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Issued by HSBC Bank Malaysia Berhad