Relationship Manager Inbound (f/m/d)

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

The RM Inbound manages a portfolio of Commercial Banking ISB (International Subsidiary Banking), and Global Banking Multinationals (MNC) customers across Europe, ensuring service delivery, risk management and operational excellence.

Collaborating with Global Relationship Managers/ Bankers, the role involves addressing diverse client needs across Credit & Lending, Cash management and Global Trade and Receivables Finance.

In this role you will:

Role and Responsibilities:

• Maintain a high standard of client relationships, manage customer, and develop strategies for superior customer service.
• Collaborate with the Global Relationship Managers of the clients to ensure seamless delivery of service in Europe.
• Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures.

Customers / Stakeholders

• Maintain customer engagement and deliver fair outcomes for the customer.
• Deliver high-quality service and ensure early identification and resolution of problems.
• Maintain active client calling and regular contact with stakeholders, incl. raising and reporting call reports and interactions on the Client Management Experience (CME) tool.
• Establish effective relationships with internal stakeholders.
• Refer client queries related to sale of new product or complex servicing requests to dedicated specialist support teams across the region.
• Be customer centric first, delivering excellent experience for clients and for GRMs/GRBs.

Risk Management

• Monitor credit risk, including concern lists and credit control reports, and analyse management information.
• Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk with the support of the Team Leads, GRMs GRBs and ISB/MNC Market Heads.
• Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews.
• Responsible for the accurate completion of the Customer Due Diligence (CDD) profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC) before submitting the case for review and approval.
• Compilation and approval of the CDD Risk Support Statement and appropriate escalation of concerns or red flags.

You should apply if you have:

•       Experience: Minimum 1-2 years in a similar position, with experience in a client-focused environment.

•       Acumen: Strong business acumen with economic, cultural, and regulatory awareness.

•       Communication: Excellent communication skills.

•       Analytical Skills: Strong analytical skills and credit assessment experience is an advantage.

•       Language Skills: English (required).

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in several countries in Continental Europe. Not only is HSBC a great place to work, but we also offer the following unique and exciting benefits & opportunities!

• We’ll help you progress your career, including access to development programmes, through HSBC University and our Degreed platform
• You can work your way and will have a say in when, where and how you and your team flexibly work together
• Our benefits will give you financial security, and can include company savings plan (PEE), savings plan for collective retirement, mutual insurance for you and your family, loyalty bonus, a Time Savings Account to monetize untaken off days (CET)…
• A Work Council which offers ticketing, travel, sports, legal aid, Christmas vouchers, Summer break vouchers…
• Our family-focused benefits can help you to support your loved ones and include family events days off (wedding, civil union…), additional maternity or breastfeeding leave, birth bonus, partial reimbursement of childcare costs, assistance to employees taking care of a relative with disability…
• We’ll give you a huge range of resources that support your well-being (yoga, sophrology, Mindfulness app)
• You’ll have international opportunities - this can be your place to start and branch out to anywhere we have offices
• A work environment that promotes Diversity & Inclusion, where you’ll be able to join our different Employee Resource Groups
• These benefits are on top of local usual benefits in France (refund of transport fees at 50%, 5 weeks of paid vacation & RTT, meal voucher card or corporate restaurant depending on location)

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers & ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers