Vice President, Client Management

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

HSBC Global Trade and Solutions is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions for Corporate and Institutional Banking (CIB) clients. It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

The GTS (Global Trade Solutions) Client Manager (CM) is a client-facing role and the central point of contact for all client transactional needs and service solutions for the assigned client portfolio (Global Priority, Premium or Standard).

As our Vice President, Client Management  you will:

• Review a dedicated portfolio of clients to drive revenue and outcomes
  
• Act as an escalation point for clients within their portfolio on issues that may extend beyond the local market
  
• Deliver a valued and best in class client experience, built on deep Services SME (Subject Matter Expert) expertise, strong internal networks across frontline (Sales and Relationship Managers) and back-office functions, and a deep understanding of the client’s trade business across the Group
  
• Own, manage, and successfully resolve clients’ transactional queries, issues, and complaints, in line with agreed SLAs and relevant standards (including financial crime and regulatory)
  
• Maintain/grow business volume and reducing attrition by optimizing pricing and structure, and driving facility utilization
  
• Support the RM (Relationship Manager) with accurate preparation of documentation required for Trade deals
  
• Provide timely (often pro-active) and accurate guidance and recommendations to clients to help them manage their business effectively and build trust in our offering and service proposition with a view to gaining new business
  
• Contribute to the achievement of revenue growth through retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-service solutions
  
• Provide transactional trade advice to assigned clients, Sales and RMs, and provide input to account planning
  
• Support the coaching, onboarding, and training of other CM team members and contribute to the successful embedding of a high performing culture and behaviours

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance 
  
• University Degree and/or experience relevant to client serivce, sales or operations
  
• Excellent interpersonal skills, including verbal and written communication skills (in English and local language) and the ability to negotiate and influence others
  
• Ability to use strong judgement to identify and resolve problems whilst maintaining service performance
  
• Demonstrated ability to prioritize, multitask, and work independently, as well as work collaboratively
  
• Ability to manage crises; making good and timely decisions in tough situations 
  
• Desirable: knowledge of HSBC’s organization structure, business products/ solutions particularly GTS and eChannels, operations and systems/processes
  
• CITF (Certificate in International Trade and Finance) certification (or another relevant trade qualification) is highly desirable

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.