US Operational Resilience Lead

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share

This role will own the US Entity’s governance and reporting responsibilities, ensuring that operational resilience is established as a management and cultural priority. The role holder will be responsible for appropriate reporting across governance channels across, which includes defining and maintaining Management Information for regular reporting, supporting the preparation of governance documentation, including the Entity Level Self-Assessment, ensuring appropriate levels of support for Regulatory exams and updates, meeting 3 LOD (Line of Defense) review requirements and maintaining oversight over effective execution of the annual milestone deliverables.

The purpose of the US Operational Resilience Program is to make sure HSBC is equipped with a coherent program supported by the tools to enable it to understand and operate within Global Risk Appetite and effectively manage the overall risk position. The Program seeks to strengthen the resilience culture across the organization through driving consistent risk management practices through Resilience by Design (RbD) across our businesses and functions at a US market level. Effective resilience practices enable the bank to grow safely, be forward looking, and meet its strategic objectives.

The role holder will be the primary point of accountability for active Management over Operational Resilience delivery. The role holder will have responsibility for:

• Shape how HSBC Bank US (HBUS) defines and implement a robust approach to building operational resilience. This will include influencing senior stakeholders across all lines of business to implement new ways of working, strategic tooling and data reporting requirements, and ensuring our operations are Resilient by Design (RbD)
• Oversee the ongoing identification and annual review and refresh of the list of US IBS (Important Business Services) in alignment with Group principles and prioritization criteria

• Manage and maintain documentation outlining the customer value chain for US IBS
• Document and maintain impact tolerance statements for each US IBS, to accurately represent the point at which intolerable harm would be caused
• Manage the documentation of, and annual review process for process delivery maps to understand how US IBSs are delivered, and catalogue dependencies
• Refresh and maintain the BSO (Business Service Owner) Incident Management Checklist for HBUS, reflecting any changes to Group guidance, and ensuring this is understood and effectively implemented within US markets

• Oversee the vulnerability management process. Ensuring that any vulnerabilities to  US IBS resilience are comprehensively identified, as well as monitored, managed, and tracked to completion

• Identify common resilience themes at both a Group, entity, or market level to understand concentrations of vulnerabilities, or requirements for uplift, and provide flexible support for remediation activities.  

• Anticipate likely disruption scenarios through effective threat assessments, evidencing HSBC’s resilience and continuity planning across disruption scenarios and regions
• Monitor risk events for potential trigger events, providing oversight to First Line reviews of documentation post trigger event and incident
• Lead on Market Level Self-Assessment compilation in preparation for Board presentations  
• Provide input into resilience thematic reviews where required and impacting our resilience, continuity and recovery capabilities
• Develop documents and provide guidance on the scope, metric definition, and calibration of qualitative statements and qualitative metrics for Operational Resilience

• Produce periodic ad/ hoc reporting and MI on the resilience of US IBS’s

• Provide ad hoc support as required to support the execution of a local incident response

Qualifications:

Technical

• Good understanding of regulatory standards and concepts within Operational Resilience, IT Risk Management, Business Continuity, and/ or Enterprise Risk Management.
• Experience working within Operational Resilience, Risk, Technology, or Controls monitoring
• Experience developing, implementing, and maintaining business continuity plans and strategies
• Experience in identifying, assessing, and mitigating operational risks that could impact business continuity
• Proven ability to coordinate cross-functional projects and work with various departments and stakeholders to enhance resilience
• Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across diverse teams and across different cultures
• Ability to analyze data, identify trends and make data-driven decisions
• Strong communication skills, and an ability to influence senior stakeholders
• Ability to manage change and drive organizational transformation to enhance control and compliance

Leadership

• Proven ability to lead across teams, ability to foster a culture of accountability and continuous improvement and establish a delivery-mindset
• Ability to deliver work and transformation through others
• Proven ability to establish and maintain a positive, open, and diligent work environment
• Experience coaching and empowering individuals and support their personal development

Behaviors

• Ability to think strategically and align resilience to wider organizational objectives and priorities
• Ability to maintain an execution focus to deliver at pace, on budget and on time
• Attention to detail to ensure accuracy and compliance of all processes.
• Ability to challenge status quo and influence to deliver future focused design
• Passion for innovation and driving organizational change
• Personal resilience, flexibility and ability to deal with ambiguity and complex change

• Demonstrates high ethical standards and integrity in all actions and decisions

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.