US Domestic and Emerging Payments Commercialization Head

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Domestic & Emerging Payments US Commercialization Lead will be a member of NAM global payments solutions team. This position is responsible for end-to-end digital product management, including managing product performance, driving product enhancement and commercialization initiatives, working with Sales, Operations, Client Servicing and Implementation teams to manage existing client impacts to ensure high quality servicing and retention of clients, and engaging in review, remediation and mitigation of related product servicing and relevant product risk items.

This is a highly client-centric role. The ideal candidate must have experience facilitating and influencing clients, sales and drive technology transformation. The candidate must have understanding of commercial and institutional clients buying behavior, and fintech and payments landscape.

• Define and own product roadmap, go-to-market and commercialization strategy 
• Advocate for client needs, integrate client feedback in the strategy and product roadmap
• Develop and maintain Real-time Payments, e-commerce, omni-channel and APM proposition for commercial and institutional banking clients
• Collaborate with sales and coverage to actively engage clients in consultative dialogue
• Accountable for product performance, profitability, product roadmap and backlog mgmt.
• Partner closely with cross-functional teams to develop digital day 1 propositions, simplifying experience for external and internal stakeholder, on-boarding and service teams
• Own target segmentation to ensure the product fit and superior client experience
• Manage product budget, releases, communications, budget, KPIs related to on-boarding SLA, service
• Oversee the product roadmap, development, execution, risk and compliance and revenue  growth targets

The final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, 
licensing/certification requirements, internal relativity, and specific work location.

To be successful in this role, you should meet the following requirements:

• Bachelors/Masters Degree in a business management
• Proficiency in digital payments, including ACH, DD, RTP, RfP, APM, QR
• Proven experience in APIs and leading client discussions with business and engineering teams of FinTechs, institutional and commercial clients
• Understanding of financial crime risk, regulatory landscape, best practices to ensure consumer protection, and data privacy
• Financial acumen – ability to create and analyze business cases, profitability analysis and drive commercial discussions with partners and stakeholders
• Market Management – understanding of market trends, competitive landscape. Ability to stay at the forefront of market trends, and shape the product strategy to grow wallet and market share
• Client Experience –highly client centric, dedicated to optimizing every client touchpoint from on-boarding, transactions, billing, and service
• Partnership and Relationship building, negotiation skills

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.