Senior Client Due Diligence (CDD) Advisory Manager

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

As part of the US Private Banking Chief Operating Officer (COO) Team, the Senior Client Due Diligence (CDD) Advisory Manager will manage the end-to-end onboarding process and be the point of contact for all onboarding related activities.  Members of the COO team are on the leading edge of major bank initiatives locally, regionally, and globally and will routinely interact with senior business partners across the organization. 

This position has an impactful role that requires strong problem-solving skills, accountability, and attention to detail.   

Key Responsibilities:

• Manage internal stakeholders by performing central governance and case prioritization.
• Balance client service and internal risk management, understand onboarding requirements and ensure adherence to HSBC standards.
• Collaborate with clients and Relationship Managers (RMs) accordingly to improve communication and build rapport with clients.
• Manage the list of onboarding requests to meet deadlines, keeping stakeholders advised on progress.
• Partner with RMs from the prospect stage to define the onboarding requirements and attend client meetings to understand the client wealth journey and any potential risks.  Perform a pre-submission quality check, to help improve first time Know Your Customer (KYC) review pass rate and reduce quality check effort.
• Lead continuous improvements with root-cause analysis on delays and rejections.
• Create client deck specific playbooks to standardize approach to onboardings.
• Work with the designated KYC team to provide RM-facing coaching, short KYC Clinics on recurring issues, new requirements, typical SoW evidence, and common pitfalls.
• Communicate (both written and oral) the recommendations / insights with colleagues in the form of PowerPoint presentations, Word memos, and Excel documents.

• Ad Hoc requests on behalf of the COO and Private Bank Management team.

Requirements:

This position requires an individual with:

• Good knowledge of private banking and affluent market trends.
• Deep onboarding expertise
  • Subject Matter Expert (SME) CDD knowledge to enable the onboarding of a wide range of in-scope clients.
  • Understanding of all onboarding facets including Tax and other periphery services occurring on an irregular basis that may otherwise delay the onboarding process.
  • Can identify and correctly categorize client types from the outset so the right onboarding requirements are communicated.
  • Ability to explain onboarding requirements, so clients have confidence in the process, understand the rationale as to why and how their information will be stored and protected.
  • Ability to action client and internal stakeholder queries directly without the need to defer to other teams, providing sound judgment with clear actions.
• Strong Compliance capability
  • Understands risks, can proactively identify red flags and has sound judgment on potential reputational and financial crime risk.
  • Reduces downstream risk events by surfacing risk-related information earlier which could block the account opening or provide significant secondary effort elongating the onboarding process.
  • Has the ability to identify Politically Exposed Persons (PEPs) at an early stage and how this could impact the onboarding process, extra requirements, and associated timelines.
  • Ability to partner with Financial Crimes Compliance (FCC) colleagues to meet all risk requirements to the appropriate level with low impact on the client.
  • Can review, validate and qualify open-source information to remove noise and focus on specific risk events, escalate early to relevant control teams to drive efficiently.

• Understands evidencing and associated documentation needs that will satisfy requirements and are sufficiently detailed to support complex onboarding requirements such as SoW and client types. Can recognize valid documents and ability to catalogue accordingly to create strong audit trails.
• Ability to influence and build strong relationships with internal and external partners at all levels. Must be a strong collaborator with excellent written and verbal communication skills.
• Strong client-facing skills.  Can participate in onboarding meetings to clarify KYC requirements and documentation needs, explain the importance of collecting the correct information first time.
• Cross-border expertise.
• Ability to manage multiple deliverables simultaneously, meet deadlines and objectives independently and within the team.
• Highly developed analytical skills and ability to draw insights from a complex set of data sources.
• Ability to work independently and collaboratively as part of a small team with a flat structure.
• Bachelor's Degree required; MBA preferred.
• Proven banking experience preferred.
• FINRA license series 7 and 66 are preferred but not required.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.