Regional Head of Operations Governance and Development GTS Europe and Americas

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC started as a trade bank over 150 years ago and remains the world’s largest trade bank today. We have led the industry for over a century and a half and we intend to lead it for another 150 years and more. This is why the Global Trade Solutions (‘GTS’) is more relevant today than ever and within the Chief Operating Office (‘COO’) function we aim to revolutionise how we operate and reinforce our leadership as the no.1 trade bank in the world.

In this role, you  will hold the following key accountabilities:

• Ensure non-financial risk oversight on operational performance and change transformation programs underway in the region are in line with globally defined metrics and operating frameworks
• Define and drive a robust control environment to minimize ops incidents/risks
• Work closely with COO teams and Ops Leads onshore/offshore to report/investigate/resolve ops incidents
• Support second- and third-line reviews including pre/post engagements and ensure all audit findings are implemented within agreed timeframes
• Work in combination with other functions to achieve end-to-end client fulfilment, and support delivery of automation and “straight through processing” programmes
• Lead the learning and development journey for the region. Support new to trade staff and new projects by maximising the coverage of the training available to accelerate the time to first transaction
• Focus on development of the training infrastructure to support upskilling of colleagues and enabling the successful management of complex processes transitioning to the COEs
• Lead continuous process improvements through identified change agents

Knowledge & Experience

• Preferable knowledge and understanding of the GTS business and key risks arising in this business, such as Financial Crime, Regulatory and Operational risks, among others
• Excellent knowledge of trade products, operating procedures/FIM, ICC guidelines and control frameworks
• Experience in a fast pace and agile environment and in driving strategic outcomes
• Ability to influence and facilitate strong collaboration across business areas

Qualifications and Accreditations

• Degree (e.g. Bachelors, master’s etc.) in a related field and commensurate practical experience
• Demonstrable domain knowledge of trade product/processes
• Controls experience (e.g., performing a governance role in trade operations)
• Change Management (e.g., automation, process improvements/re-engineering)
• Experience of building and maintaining strong relationships with senior stakeholders (all levels of seniority)

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.