Managing Director, Head of US GPS

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

Global Payments Solutions (GPS) is a core transaction banking business within Corporate and Institutional Banking (CIB), enabling clients to move money, manage cash flow and optimize liquidity through an integrated suite of payment, liquidity, receivables and card solutions.

GPS is a leading global payments provider, voted by clients as #1 Global Cash Management provider in the EuroMoney survey 2026 and ranked #2 by market share. GPS’ International, Innovative and Insightful solutions are deeply embedded into client’s operating environment, making it the most frequent touch point for them. The market position reflects the trust clients place every day into the world class team that makes GPS.

Reporting to the Global Head of GPS, the Head of US GPS leads the US business, with accountability for strategy, financial performance, competitive positioning, client outcomes, organisational capability and a robust risk and control environment.

As a member of the GPS Global Leadership Team, the role holder represents the US GPS business in global and US forums, helps shape the global GPS agenda through US client insights, market opportunities and strategic priorities, and ensures that US priorities are reflected in the wider business agenda.

The role is accountable for:

Business impact and financial performance

• Own US GPS Profit & Loss (P&L) performance and financial planning, setting priorities for revenue growth, Profit Before Tax (PBT), cost discipline and investment, and allocating resources to deliver sustainable returns and Financial Resource Planning (FRP) targets within agreed risk appetite and delegated authority
• Define and deliver the US GPS strategy, aligned with global priorities, and help shape the global GPS agenda through US client insights, market opportunities and strategic priorities. Ensure an optimal balance of Net Fee Income (NFI) and Net Interest Income (NII), proactively manage costs, and achieve and exceed key performance indicators while building a sustainable business model
• Lead US-originated and inbound cross-border GPS growth, mobilising HSBC’s international network to deepen client relationships and capture opportunities across payments, liquidity and cash management
• Drive the delivery of a comprehensive and competitive suite of Global Payments Solutions through a range of delivery channels by executing a commercially focused product management strategy that aligns with customer requirements
• Lead the development and execution of a high-quality client-centric service culture that delivers superior post-sales support to CIB clients across the range of GPS products in the US
• Strengthen HSBC’s competitive position in priority US client segments through differentiated propositions, increased client penetration and market share, and superior client outcomes, with external recognition providing supporting evidence of progress
• Set US GPS operating budgets and performance scorecards, holding the leadership team accountable for delivery and ensuring strategic alignment with global and CIB US imperatives
• Take responsibility for running a GPS business that complies with global and US regulatory requirements, ensure fair outcomes for customers and minimize reputational risk for GPS
• Direct the allocation of US GPS resources across people, premises and systems, using decision-focused Management Information (MI) to assess performance, capacity and investment trade-offs

Customers / Stakeholders

• Be accountable for delivering a world-class customer experience by cultivating a consistent selling and relationship management culture
• Act as executive sponsor for strategic client relationships and material new-business opportunities, engaging with CFOs and senior treasury leaders to deepen partnerships and deliver commercially disciplined growth
• Establish metrics and ensure effective tracking of competitors’ offerings and performance against HSBC’s
• Deepen customer relationships by championing business collaboration with key stakeholders, including CIB, Global Trade Solutions (GTS), and Markets & Securities Services (MSS), and ensure strong network with key external stakeholders, such as regulatory bodies and fintech vendors
• Understand current economic trends and their impact on HSBC in the US. Identify key levers to capitalise on opportunities or minimise downside exposure
• Partner with US CIB leadership and global GPS peers to shape business priorities, resolve cross-business trade-offs and mobilise collective resources to deliver GPS and wider CIB objectives, representing GPS at US governance committees and forums

Leadership

• Build and lead a high-performing US GPS leadership team, with clear accountability, empowered decision-making and strong succession depth; develop the organisational capabilities and culture required to deliver the business strategy, fostering care, employee engagement and motivation
• Lead the HSBC conduct and culture agenda across the US, ensuring that the fair treatment of customers is at the heart of everything we do, both personally and as an organisation
• Establish clear authority in risk-related matters at relevant management meetings
• Lead across functional boundaries and provide clear guidance to teams when required
• Set and sponsor the US GPS transformation agenda, working with GPS Sub Value Stream Heads and Technology and Operations partners to prioritise investment, strengthen digital capabilities, simplify the operating model and deliver measurable commercial and client benefits, in line with the GPS front-to-back Value Stream operating model
• Mobilise US teams and businesses around shared priorities, strengthening collaboration and scaling best practices across organisational boundaries
• Set the US GPS talent and capability agenda, aligning development and recognition with strategic priorities and creating an environment where individual and team contributions are encouraged and rewarded
• Own succession planning for key leadership roles, building a strong pipeline of talent and development opportunities to support business continuity and future growth
• Shape the US GPS organisation and workforce plan within agreed headcount, ensuring the leadership capacity, skills and resources required to meet business demands and capture strategic opportunities
• Live the HSBC values and Leadership principles. Cultivate and promote an environment that supports diversity and inclusion, upholds HSBC’s values and reflects the HSBC brand

Risk, controls and operational effectiveness

• Own first-line risk management and the control environment for US GPS, ensuring the business operates within agreed risk appetite, maintains effective oversight of operational resilience and material change, and delivers timely remediation of control weaknesses in partnership with relevant Risk Stewards
• Maintain and observe all HSBC control standards and implement and observe the Group Risk & Compliance Policies and adherence to internal controls i.e. all relevant procedures, keeping appropriate records and, as applicable, timely resolution of self / audit identified issues, including issues raised by external regulators. Foster a strong conduct and compliance culture
• Implement Group Risk & Compliance Policies locally by managing risk in liaison with Risk Stewards, including Financial Crime, Regulatory Compliance and Enterprise Risk Management
• Continually reassess the business risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology
• Contribute to the overall corporate governance structure in the US, including policy and decision-making, as a member of various committees
• Be accountable for robust oversight of strategic business opportunities, change programmes and the management of spend

Knowledge & Experience

• Substantial and broad banking experience, transaction banking, corporate banking and customer relationship management, including an in-depth knowledge of commercial payments business on a global basis
• Proven and progressive product management, business development, and P&L management experience, including extensive experience in the operational side of international banking
• Superior knowledge of treasury management concepts with previous experience of working in corporate banking, or the treasury areas of a bank or corporate
• Demonstrated success leading a substantial payments or transaction banking business, with P&L accountability and a track record of profitable growth, strategic transformation, leadership-team development and effective risk management in a complex international matrix
• Executive-level communication and influencing skills, with credibility with senior corporate clients and executive governance stakeholders, and the ability to align diverse interests and deliver outcomes in a complex international organisational structure
• Proven ability to allocate resources and prioritise investment across a substantial business, balancing growth, profitability, organisational capability and risk within delegated authority
• Sound executive judgement in resolving complex business issues and strategic trade-offs, with a track record of delivering financial, transformation and client outcomes within agreed budgets, timescales and quality standards
• Working knowledge and a keen understanding of end-to-end bank operations, payment systems and information technology systems
• Awareness of economic and political factors on a global basis and their impact on the Group and GPS business. Ability to predict trends and apply insights to the business where possible

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.