Innovation Banking Relationship Advisor (Fund Banking)

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As part of HSBC’s Innovation Banking division, the Relationship Advisor, Fund Banking supports our Fund Banking team by partnering with Relationship Managers to deliver day-to-day coverage for venture capital (VC) firms. You’ll be accountable for servicing VC management companies, their underlying fund entities and accounts, and associated cash management needs—helping clients operate smoothly across fund formation, capital calls, investments, and distributions.

This is a client-facing role that combines relationship support, onboarding execution, service leadership, and risk discipline to deliver a high-quality client experience and scalable operational outcomes.

As our Innovation Banking Relationship Advisor (Fund Banking) you will:

• Recommend solutions to prospects and clients that support management company operating needs and fund investment strategies
• Review client activity and identify opportunities to address liquidity needs and streamline bank processes (e.g., fund reporting and reconciliation, capital calls, investments, distributions)
• Help prepare for client meetings, follow-ups, and ongoing relationship plans to support client retention and growth
• Lead prospect/client discussions on fund set-ups and structures, cash management services, and digital platforms
• Assess fund strategy and positioning liquidity and cash management solutions aligned to investment strategy and operating requirements
• Set expectations for onboarding steps, documentation requirements, and timelines
• Gather required information to initiate onboarding applications, including product selection and KYC (Know Your Customer) data
• Partner with HSBC’s centralised onboarding teams to progress applications and expedite account openings; serving as the client escalation point for onboarding issues
• Resolve complex client enquiries related to fund and cash management services (payments, product questions, platform navigation/support)
• Coordinate with partner teams for product-specific support (e.g., wires, FX (Foreign Exchange), online banking, capital call lines of credit)
• Educate internal partners on VC client characteristics (management companies, fund structures, operating models) to improve service outcomes
• Advocate for Innovation Banking Fund Banking needs and ensure partner teams understand required service timeframes and expectations
• Identify and engage the right partners across HSBC’s global network to solve client needs, staying actively involved until resolution
• Assess current processes and influence change to improve client experience, scalability, and operational efficiency
• Support ongoing risk monitoring in line with Global Standards, including AML (Anti Money Laundering) & Sanctions-related matters; act as an escalation point as needed
• Partner with Relationship Managers and clients to address operational risk topics (overdrafts, NSF (Non-Sufficient Funds), fraud, etc)
• Ensure consistent application of Group Policy and adherence to regulatory, financial, and legal standards to minimize business and reputational risk

You´ll likely have the following qualifications to succeed in this role:

• Relevant experience in Commercial Banking, Cash Management, Private Equity/Venture Capital, fund services, or similar
• Experience in relationship management/support, client service, investor services, onboarding/implementation, or similar
• Bachelor’s degree (or equivalent experience)
• Strong problem-solving and analytical skills, with the ability to influence across multiple stakeholders
• Experience supporting VC/PE (Private Equity) fund structures (GP (General Partner) /management company, SPVs (Special Purpose Vehicles), multiple fund entities)
• Familiarity with KYC/onboarding workflows and cash management products (payments, online banking, FX)
• Track record of process improvement and issue management end-to-end

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.