Delivery Manager

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As our Delivery Manager you will:

• Lead cross functional teams in the design, development and implementation of financial processes
• Redesign existing processes and assess and establish key process controls
• Ensure the consistency and completeness of design and implementation for the end to end process
• Analyze results or metrics and meet with key subject matter experts to help identify potential improvements or evaluate different alternate solutions, including recommending process changes, system enhancements or other automation options
• Interface directly with stakeholders and clients on daily basis
• Running workshops with stakeholder/client SMEs to understand the end to end process while identifying any automation blockers and the suitability of the process for automation
• Calculate automation % and FTE benefit and build effort estimates and perform initial prioritization
• Present summary of findings to the client and walk them through to-be design of the automated process
• Understanding the risks, assumptions, and dependencies associated with the process
• Analyze business processes and identify areas of opportunity to implement RPA
• Build, review, and own Process Definition Documentation, test plans and test cases, facilitate the gathering of test data

You´ll likely have the following qualifications to succeed in this role:

• Bachelor's degree
• Strong work experience in related roles
• Demonstrated project management experience
• Experienced in the design and implementation of financial systems and applications
• Experience with applications such as JIRA, and/or MS Project
• Experience in developing business requirements for projects
• Proficiency with MS Access and/or Excel
• Demonstrated experience in continuous improvement initiatives, root cause analysis and project management
• Knowledge of technology or financial software development industry
• Ability to interface with IT, Operations and various functions, as well as various levels of management
• Experience with Robotics Process Automation tools [e. g., Blue Prism, Big Data, and Natural Language Processing (NLP)] is a plus, but not required

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.