Universal Banker Nanjing NJX Sub-branch 大堂服务助理

(Grade: GCB8)

HSBC International Wealth and Premier Banking (IWPB)

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking an experienced professional to join our team.

In this role, you will:

·         Engage and Discover Customer Needs on Branch Entry

·         Acquire New to Bank customer

·         Deliver Service Excellence

·         Promote digital/CCSS solution to release teller/PRS’s service burden

·         Support the Branch

·         Complete simple retail sales

·         Protect the Bank - through vigilance against fraud, Knowing your customer, adhereing to regulations/policies and minimising operational risk

To be successful in the role, you should meet the following requirements:

•Strong interpersonal and empathy skills with strong decision making and ability to deliver

•Minimum of two years working in financial services industry

•Previous experience in Retail/Premier sales preferred

•Understanding of core products, Premier proposition, and familiar with retail and wealth product processes

•Understanding of relationship management systems (RM Platform etc.)

•Solid knowledge of appropriate branch operational procedures

•Money Laundering Awareness Certificate held

•Knowledge of relevant regulatory governance in market

•Good knowledge of HSBC and personal banking

•Team player with collaborative skills

•Knowledge of local and Group compliance regulations

•Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills

For employees with less than 12 months in the same role, please obtain and attach your current functional manager's (and entity manager’s if you are a Regulatory Approval/Filing Required Role) approval in the application. 

Please ensure to completely understand the 'Internal Job Application Guidance' below and adhere to it before you submit a job application.

https://hsbchrdirect.service-now.com/esc?id=kb_article&sys_id=69c810a51b659690ff35fe64164bcb83&spa=1

 
  For details, please contact  Iris Cheng 0532-80976101 Tie Line 16101 [irischeng@hsbc.com.cn]