Vice President Propositions

Some careers open more doors than others. 

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor:

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our
customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening
up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are seeking a strategic and commercially driven leader to design and deliver market-leading customer propositions that enhance customer value, deepen engagement, and drive growth across key banking segments.

Principal Responsibilities :

• Develop differentiated, insight-led customer propositions informed by market trends, competitive positioning, and customer needs.
• Define and execute proposition strategy that increases customer value across the lifecycle — from Basic to Premier to Private Banking.
• Design and optimize end-to-end customer journeys to deliver friction-free, best-in-class experiences.
• Leverage data, analytics, and AI to drive customer acquisition, engagement, and portfolio quality.
• Translate strategic priorities into clear execution plans with measurable business outcomes.
• Partner across product, digital, marketing, analytics, and frontline teams to deliver commercial impact.
• Deliver high-impact executive presentations that translate strategy into action.
• Drive innovation and identify new opportunities to strengthen competitive differentiation.

Qualifications:

• Proven experience in customer strategy, propositions, or segment management within banking, wealth, or financial services.
• Strong understanding of customer segmentation and lifecycle value creation.
• Highly data-driven with strong analytical and commercial judgement.
• Demonstrated ability to operate across multiple customer segments and value pools.
• Strategic thinker with strong execution discipline.
• Excellent stakeholder management and executive communication skills.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India