Vice President People and ODProcess and Engagement

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Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join the Distribution team of India International, Wealth and Premier Banking business.

Job Introduction

• The Vice President – People and Process Engagement role at International Wealth and Premier Banking (IWPB) plays a pivotal role in implementing and managing the Business Incentives and frontline Rewards for India IWPB business.
• This role is crucial for integrating sales compensation schemes from across teams, in accordance to the Global standards while also ensuring that they drive the desired behavior among the frontline sale force.
• Design and implement sales promotion campaigns whenever required, across IWPB channels.
• IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India its full scale of global capabilities.
• The Business is poised for growth and is currently adding 16 more branches in phases to its existing fleet of 30 branches. As frontline headcount increases to support customers in these new locations, the role will deliver periodic training to ensure consistent understanding and adoption of the incentive process across all frontline team members..

Principal Responsibilities

The key tasks will include all or some of the following:

• This leadership role is accountable for executing and embedding the incentives framework across multiple teams, and for driving IWPB-wide recognition initiatives in line with the Global Incentive Framework. It also oversees key staff engagement activities, including webcasts, webinars, and targeted email communications.

• This role is crucial for integrating sales compensation schemes from across teams and therefore a Strict adherence of process and compliance around the Global Incentive framework is essential while driving the desired behavior among the frontline sale force.

• Lead and support audits of the incentive framework, ensuring they are planned and executed effectively. Maintain complete, accurate, and well-organised records and supporting documentation in line with governance requirements, so the country incentive framework can be reviewed efficiently and reliably at a later date.

• Own the end-to-end quarterly incentive cycle, including planning, scheduling, and coordination with relevant stakeholders. Set out clear timelines and milestones for all key deliverables, and ensure these are communicated early and consistently to impacted teams.

• Proactively monitor inputs, calculations, and outputs to identify anomalies, exceptions, or emerging risks. Investigate root causes where appropriate and escalate findings through the correct governance channels, ensuring timely corrective actions are agreed, tracked, and implemented.

• Apply the required governance standards for CIF reporting with rigour, ensuring all approvals, controls, and documentation requirements are met. Maintain accurate records to support transparency, auditability, and effective management oversight.

• Maintain a strong understanding of the KPIs for all roles and review them regularly against actual performance. Identify gaps or misalignment and recommend appropriate updates to KPIs and/or targets to ensure they remain relevant, measurable, and aligned to business priorities.

• Use the appropriate channels and governance forums to manage the IWPB annual incentives budget, adjusting allocations based on outcomes to ensure effective control and alignment with business priorities.

• Review staff records to confirm data accuracy, including correct tagging of job codes and job roles, to ensure full compliance with the incentive framework..

• Oversee the coordination of incentive MIS across all sales channels, ensuring accurate outputs are delivered within agreed timelines.

• Support automation initiatives and lead/coordinate UAT for incentive process tools, including Employee Incentive Management (EIM), GDC, and related platforms.

• In a dynamic, fast-growing market, the role must ensure timely, appropriate actions to sustain staff motivation across IWPB and recognise and reward the right behaviours, while aligning with overall business objectives to deliver long-term success.

• Ensure recognition and communication activities are planned and executed within agreed timelines. Conduct post-implementation reviews for all campaigns to assess effectiveness, capture lessons learned, and identify improvement actions.

• The role holder is expected to drive internal recognition and communication goals, ensuring the business objectives are delivered effectively. At the same time, the roleholder must maintain a careful balance with cost and profitability considerations to protect overall financial performance.

Education Qualifications / Certifications and Requirements :

• Approximately 5-10 years of relevant IWPB work experience across planning & execution/ governance roles.
• Experience in sales / Distribution central unit is preferable. 
• Should be a team player with strong communication, presentation and people skills.
• Should have a strong understanding of the drivers of performance across all IWPB products, propositions and frontline KPIs.
• Sound understanding of the Branch network, customer segments, products offered and competitive market.
• Ability to build long-term relationships with all stakeholders
• Bachelor University degree

Additional Information

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India