Vice President - Branch Head, Nagpur

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Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

Job Introduction

The VP & Branch Head, IWPB is responsible for directing and managing the growth of HSBC's International Wealth and Premier Banking (IWPB) business in one of the branches. Situated in a prime location, the branch offers immense business potential. IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India its full scale of global capabilities. The business is poised for growth and is currently adding 20 more branches in phases to its existing fleet of 26 branches.

The role involves overseeing branch operations, ensuring service standards, and maintaining a high-quality customer portfolio. IWPB is looking for a customer-facing role to service primarily walk-in customers and manage and fulfill their requirements to their satisfaction. The Branch Head plays a crucial role in achieving targets as per the Strategic Plan/AOP and enhancing the branch's sales and service culture.

Principal Responsibilities

• Manage and grow the IWPB business, achieving targets as outlined in the Strategic Plan/AOP.
• Exercise strict control over branch operations and costs while maintaining service standards.
• Continuously review and improve service, sales, and operations strategies.
• Ensure quality of portfolio acquisition aligns with Sales Quality norms and guidelines.
• Work closely with INM, Regional Head, and HR to ensure the right person is in the right job, considering diverse market sensitivities.
• Grow the deposit base and identify opportunities to reduce the branch cost-income ratio.
• Foster a compliance culture within the team, managing compliance risk and ensuring necessary training is completed.
• Optimize relations with regulators and maintain HSBC internal control standards.

Education Qualifications / Certifications and Requirements

• Postgraduate (Masters)
• 5 to 10 years of experience in a similar or leadership role
• Proven ability in team leadership and management.
• Expertise in financial planning and related systems and processes.

Other Requirements (Knowledge and Experience)

• Proven ability in Retail distribution and relationship management in the Retail sector.
• Demonstrate behaviors consistent with HSBC Values.
• Proven adherence to controls and compliance with no significant breaches.
• Strong marketing, sales, management planning, financial, leadership, project management, and communication skills.
• Good knowledge and control of risk.
• Progressive management experience in Wealth and Retail.
• High degree of management planning, lateral thinking skills, interpersonal skills, and change management.

Skills

• Exceptional interpersonal skills, with a strong focus on inspiring, influencing, and negotiating.
• Proficiency in coaching sales techniques and implementing best practices in sales management, both in team settings and one-on-one.
• Strong planning and organizational abilities.
• Advanced analytical skills.
• Effective problem-solving capabilities.

Regulatory Certifications

• Obtain relevant professional and regulatory qualifications as mandated by the local market.
• Meet all internal standards required by the market.

Additional Information

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Useful Link

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India