VP -Digital Products

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Business Descriptor

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join the International, Wealth and Premier Banking( IWPB team.

Job Introduction

This position is responsible for the strategy, management and development of mobile banking channels and platforms of the IWP business into a key  sales and service channel and thereby managing this channel as profit centers.

The position will be responsible for driving the Payment strategy for the Bank’s retail business and also managing the standalone UPI Payment app to expand it beyond payments to a super app.

The role encompasses commercialization of both the Bank’s Mobile banking app as well as the Standalone Mobile Payments app

The position involves working closely with regional and local stake holders such as Technology, Marketing, Business teams, Sales and FArontline teams, Legal & Regulatory Compliance etc. to manage the Mobile Platforms of the Bank.

Principal Responsibilities

• Creating the mobile Banking strategy in line with the overall IWP Strategy to ensure the evolution of these channels to deliver cost income ratios in line with the IWP Strategy
• Drive commercialization of features and increase overall penetration of the Mobile banking app
• Working with VS on driving mobile channel deliveries
• Leading the strategy of building and Commercializing the Mobile UPI payments app
• Drive the channel to react to ever changing regulatory framework and technological disruptions to ensure that the Bank is ahead of the curve.
• Conceptualize, scope and deliver new initiatives related to functionality to realize revenue generation potential on direct channels.
• Manage & grow the channel to ensure customer service and generate sales from these interactions.
• Conceptualise and drive the transaction revenue strategy.
• Work in conjunction with Marketing to make the direct channels the preferred channel of interaction for the customer.

Education Qualifications / Certifications and Requirements :

• Post – Graduate degree in Management or Information technologies.
• Keen understanding of technology, online marketing methods, process management, payment systems and banking.
• 10-12 years experience in banking / payments / Channels.

Job Title: VP Digital Product Manager

GCB: Band 5

Job Introduction

This position is responsible for the strategy, management and development of mobile banking channels and platforms of the IWP business into a key sales and service channel and managing this channel as a profit center. The role will drive the Payments strategy for the Bank’s retail business and manage the standalone UPI payments app, expanding it beyond payments towards a “super app” proposition.

A key aspect of the role is to deliver digital growth with strong governance and controls, ensuring initiatives are executed in line with HSBC internal control standards, Group standards and compliance policies, and are responsive to the evolving regulatory landscape (including RBI requirements applicable to digital payments/channels). The role will partner closely with Technology, Cyber/Information Security, Risk, Compliance, Legal, Marketing, Business and Frontline teams to ensure effective control design, implementation, evidence readiness and timely remediation of issues.

Principal Responsibilities

Strategy, Commercialization and Delivery

• Create and execute the Mobile Banking strategy in line with overall IWP strategy, to drive adoption, engagement, revenue and cost-to-serve outcomes.
• Drive commercialization of features and increase overall penetration and active usage of the Mobile Banking app.
• Lead the strategy to build and commercialize the Mobile UPI Payments app, including expanding the value proposition beyond payments.
• Conceptualize, scope and deliver new initiatives and functionality to realize revenue generation potential on direct channels.
• Manage and grow the channel to improve customer service and generate sales from digital interactions.
• Define and execute the transaction revenue strategy and levers (pricing, journeys, offers, partnerships, eligibility and funnels).
• Work in conjunction with Marketing to make direct channels the preferred channel of interaction for customers.
• Work with VS / delivery partners to drive end-to-end digital delivery outcomes (scope, timelines, dependencies, go-live readiness).

Digital Governance, Risk & Controls (incl. RBI-aligned regulatory responsiveness)

• Establish and run a robust governance cadence for mobile and payments initiatives (clear ownership, approvals, artefacts, reporting, and decision logs) to support auditability and control assurance.
• Ensure initiatives and day-to-day operations are in line with HSBC internal standards and controls, including engaging relevant compliance/audit/regulatory stakeholders early and incorporating their feedback before implementation.
• Drive the channel’s responsiveness to the ever-changing regulatory framework and technological disruptions, including ensuring requirements are translated into implementable product/process controls (with RBI requirements considered where applicable).
• Partner with Technology and Cyber/Information Security to ensure appropriate business controls are defined and embedded across digital journeys, including (as relevant):
• access governance and role-based access / maker-checker principles, 2FA Authentication
• secure change and release governance,
• monitoring, logging and alerting expectations for critical customer journeys and payments,
• incident management inputs (customer impact, communications readiness, operational playbooks),
• data handling and privacy-by-design expectations for digital journeys,
• Third-party/partner control expectations for UPI/NPCI/Payment Gateway ecosystem integrations.
• Review digital performance metrics and operational dashboards to identify potential gaps in tracking/reporting, control monitoring, exceptions and customer harm indicators; drive enhancements with Technology/Analytics teams.
• Maintain strong issue management: identify, assess, escalate and track remediation of control issues, audit observations, MSIIs, incidents and reputational risks, ensuring timely closure with clear evidence.

Management of Risk / Observation of Internal Controls

• Adhere to processes and controls to identify and mitigate operational and reputational risks, ensuring timely escalation of control issues.
• Maintain HSBC internal control standards and address audit points and/or issues raised by regulators in a timely manner.
• Ensure projects and changes are reviewed with applicable compliance/control stakeholders prior to implementation and align to relevant e-commerce/FIM and direct channel requirements.

Project / Transformation Delivery

• Lead end-to-end transformation and delivery across digital initiatives (business case, requirements, delivery governance, testing, go-live readiness and post-launch tracking).
• Run effective program governance (steerco cadence, RAID, dependencies, decision logs and stakeholder reporting) to deliver to scope, time and quality.

Third-Party / Ecosystem Management (NPCI, UIDAI, Gateways)

• Own strategic relationships and governance with external ecosystem partners (e.g., NPCI, UIDAI, payment gateways/aggregators and other fintech/technology partners).
• Manage onboarding and ongoing performance: SLAs/service reviews, release coordination, issue escalation, incident communications, and scheme/rulebook changes—working with Technology, Legal, Risk and Compliance.

Cost Management, Budgeting & Invoicing

• Own run/change cost management for mobile and payments initiatives: budgeting/forecasting, vendor spend oversight, benefits tracking and cost optimization, including VSIP planning and tracking in line with agreed investment priorities.
• Validate vendor commercials and invoices against contracts/POs/SoWs, milestones and SLAs; ensure accurate cost allocation and timely approvals in line with internal financial controls.

Education Qualifications / Certifications and Requirements

• Post-graduate degree in Management or Information Technology (or equivalent).
• 10–12 years’ experience in Banking / Payments / Channels / Digital Product roles.
• Strong understanding of technology, process management, online marketing methods, payment systems and banking.
• Practical understanding of digital governance and controls in a regulated environment, including partnering with Technology/Risk/Compliance on control requirements and evidence.
• Awareness of cyber risks and controls relevant to business-led digital channels (e.g., access control concepts, phishing/social engineering risk, data leakage risks, secure customer communications, third-party risk basics).
• Strong stakeholder management across Technology, Marketing, Product, Sales/Frontline, Legal and Regulatory Compliance.

Pro-tip : Familiarity with AI-enabled tools is an advantage. 

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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