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Service Manager - International

Location: 

Mumbai, MH, IN, 400063

Brand:  HSBC
Area of Interest:  Branch and Retail Banking
Closing Date:  Office Worker
Date:  8 Jun 2026

Job description

Some careers open more doors than others. 

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

 

We are currently seeking an experienced professional to join the International – IWPB team.

 

Job Introduction

 

The job holder would play an important role as a Service support to the OI RM team he/ She would provide sales management, service support and  back office functioning.

 

 

 

Principal Responsibilities

 

  • Assist the OI RM ( Premier & PB team) on service related queries.
  • Manage the Service Proposition for the Premier customers.
  • Manage all processing in relation to the Wealth Management System.
  • Ensure audit & compliance while processing customer requests.
  • Manage all back-office functioning in relation to Premier/ Non premier Clients.
  • Assist in creating and maintaining the customer centric environment where the team maximises performance & provides highest quality service in line with the Target Operating Model (TOM) as defined by Group.
  • Provide support to OI sales teams in tracking portfolio, lead management & BAU activities
  • Support on resolving queries /complaints and liaise with the central teams to ensure resolution
  • Support the OI PERSONAL BANKER to resolve customer complaints resolution.
  • To initiate and implement plans to improve the throughput/productivity of OI PB’s.
  • Handles customer complaints efficiently within the SLA to the TCF standards.
  • I&I Certification and record management
  • Cross border related controls

 

 

Education Qualifications / Certifications and Requirements :

 

Graduate                                                

 

Knowledge / Experience

  1.  

Demonstrate behaviours consistent with HSBC Values

  1. Proven adherence to controls and compliance with no significant breaches
  2. Expertise in Customer service
  3. Experience in customer relationship management.
  4. Sound problem solving skills.
  5. Knowledge of bank and operating platforms.
  6. Knowledge of sales and service techniques and models.

Skills

  • Coaching sales techniques, best practice and sales management on a team and one to one basis
  • Planning and organising skills
  • Analytical skills
  • Problem solving skills

 

Qualifications and Certificate

  1. Attain appropriate professional and regulatory qualifications as required by the local market
  2. Attain any internal standards as required by market

 

 

Pro-tip : Familiarity with AI-enabled tools is an advantage. 

 

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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