SVP INM Enterprise Architecture

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Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people’s money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.

Technology Country Management Role

Technology Country Management (Country CIO / Head of Technology) — Role Summary

Accountable to the Regional CIO for in-country technology leadership, including business engagement, execution of Group/Regional strategy, and end-to-end oversight of local delivery, change portfolio, and technology services. Acts as a key contributor to the Country digital strategy, driving modernisation and measurable technology outcomes.

Key Accountabilities (Concise)

• In-country technology leadership & stakeholder management: Own senior relationships with country business leaders and represent Technology in local governance; coordinate cross-discipline teams (engineering, infrastructure, cyber, service management), including delivery of local regulatory enhancements not owned by a specific GB/GF.
• Strategy execution & portfolio alignment: Ensure Group/GB/GF/Function and Regional CIO strategies are executed locally; translate country demand into global portfolios with clear requirements, benefits, risks, and dependencies to enable prioritisation.
• Delivery, change & service oversight: Provide oversight of local execution, deployments, and the change portfolio; ensure robust incident, problem, change, and release governance to protect service quality and resilience.
• Run and engineer country-owned services: Lead end-to-end build and run for non GB/GF-owned services/solutions, including application service management, remediation, and lifecycle management.
• Technology roadmap & architecture alignment: Develop and maintain the Country Technology Roadmap across GB/GF and Technology Functions, aligned to COO priorities and business outcomes.
• Cloud, DevOps and platform modernisation: Drive adoption of cloud platforms, DevOps/CI-CD, Infrastructure as Code / Policy as Code, and automation to improve speed, control, and reliability.
• Core technology domain oversight: Provide leadership across middleware, databases, operating systems, and platform engineering, ensuring standardisation, patching, capacity, and performance management.
• Cybersecurity & infrastructure controls: Ensure compliance with cyber and infrastructure control requirements (e.g., identity and access, vulnerability management, secure configuration, logging/monitoring, resilience, backup/DR), and embed security-by-design in delivery.
• Regulatory and board engagement: Support the Regional CIO in maintaining relationships with regulators, government bodies, and Boards; demonstrate strong capability in regulatory discussions and evidence-based control assurance.
• Entity management & governance: Provide entity management responsibilities and attend COO-chaired committees; advise on critical incidents and coordinate major change events across the country/cluster.
• Financials, workforce & operating model: Own budget, headcount, annual planning, and local operating model execution; lead people change and restructuring in partnership with HR and industrial relations where applicable.
• Cluster accountability (where applicable): If accountable for a cluster of smaller countries, ensure consistent oversight, service coordination, and delivery governance across all countries in scope.

Required Technical Skills & Experience

• Cloud & platform engineering: Architecture and operations across public/private cloud; landing zones, networking, IAM, observability, resilience patterns.
• DevOps & automation: CI/CD, GitOps, SRE practices, automated testing, release orchestration; Policy as Code (e.g., OPA/Gatekeeper-style controls) and Infrastructure as Code (e.g., Terraform/Ansible-style automation).
• Middleware / Database / OS: Strong working knowledge of enterprise middleware, database platforms, and operating systems; patching, hardening, performance tuning, and lifecycle management.
• Service management & governance: ITIL-aligned incident/problem/change; service reliability, SLAs, and operational risk management.
• Cyber & controls: Practical knowledge of security controls, threat/vulnerability management, secure engineering, and audit/regulatory evidence.
• Leadership: Proven experience leading multi-disciplinary engineering and run teams, influencing senior stakeholders, and delivering technology advancement at pace.

Certifications (Preferred / Expected)

• Cloud: AWS/Azure/GCP professional-level (or equivalent)
• Security: CISSP / CISM / CCSP (or equivalent)
• Service management: ITIL (or equivalent)
• DevOps/SRE: Relevant DevOps/SRE certifications (where applicable) 

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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