Lead Data management

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Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

Role purpose (overall high level summary of the role) 

HSBC Data & Architecture Office (DAO) promotes a data-driven culture across HSBC through our strategy of:

• Protect: To protect our data we need robust policies for data management and enhanced governance e.g. data that is consumed from a trusted source, meets quality standards, and complies with regulatory obligations.
• Connect: Move to a data-led culture through enhanced training including on the job opportunities. Our talent is the glue between protecting our data and unlocking value for our customers.
• Unlock. Value is unlocked when we deliver on the opportunities our well-managed data presents e.g. improving customer / colleague experience, increasing revenue, commercializing our data, optimizing capital, enhancing risk management or reducing costs.

The Data Management Lead primarily supports all the Protect and Connect pillars of the strategy.

• This role will work across all Business/Functions to ensure governance and alignment to the Group Data Strategy.

Key priorities in scope for the incumbent would include:

• Implementation of data programs and controls in alignment with country regulatory requirements
• Participate in country industry forums (USIBC, IBA) for common understanding of country data policies
• Owner and executor of RCA of DAO owned country data risks
• Data Controls Implementation covering including DMOV, DUSE and DSTO (ILM)
• Supporting the market in the adherence and compliance to Data Privacy (DPRIV) controls
• Data risk management oversight and oversight of related audit, regulatory and compliance activities

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Operating in a high performing, valuable and scalable data management team to meet customer demand
• Lead collaboration and engagement with the multiple lines of business in HSBC India as well as the CIO, CCO and 2LOD teams, to communicate the Group Data Strategy and key regional and global Data & Analytics Office initiatives
• Lead in delivering the data strategy roadmap for HSBC India
• Act as a trusted advisor to HSBC India by becoming a subject matter expert in the Data Management practices, policies and procedures of the Group
• Manage Stakeholder engagement and expectations by supporting demand into the Global DAO utilities and driving transparency of backlogs and prioritisation
• Manage and monitor the Data Quality process, remediation, issues and reporting

• Accountable for reporting of progress, issues, dependencies, and risks to stakeholders, Country Data Executive Council and/or steering committees for programs led by DAO
• Become a trusted advisor, manage stakeholder’s expectations and build strong working relationship with local, regional and global Data & Analytics Office teams
• Champion the needs, priorities and regulatory requirements of India DAO in Regional and Global forums
• Manage and oversight control implementation across initiatives in India
• Accountable to ensure deliveries remain within agreed budgets.
• Act as SME on adhoc data projects as required, inc regulatory requests
• Support the uplift of data literacy in India
• Hosts country growth enablement forum

Key responsibilities include some of but not limited to:

• Support the implementation of HSBC data governance and quality guidelines, procedures, methods etc.
• Ensure good practices in the management of data tools, standards, frameworks and templates
• Manage and monitor operational risk in the field of data management

Collaboration

• Ensure that the initiative (CTB or RTB) objectives are clearly understood and mutually agreed by the stakeholders.

• Generate strong and realistic business cases using business knowledge and ability to question and challenge etc.

• Develop and maintain effective stakeholder relationships across streams
• Ensure close coordination and collaboration with Support Functions.
• Engage the participants to deliver according to the plan irrespective of their reporting departments.

Execution

• Coordinate on cost benefit study and prepare proposal on data initiatives.
• Derive approach and prepare plan in a cost effective/efficient manner
• Providing timely and accurate status reporting to key stakeholders and sponsors.
• Ensure all activities are compliant with HSBC business standards

Monitoring/ Transparency

• Effectively manage all dependencies and interactions across associated and complimentary projects / activities.
• Monitor and track progress of all deliverables within the stream and ensure benefit realisation.
• Provide accurate and effective cost monitoring.
• Manage and escalate risks and issues in a timely manner
• For Risk and Issue management, detect and report risk and issue at timely manner, coordinate and identify solution with relevant parties and monitor progress to achieve the closure.
• Coordinate and provide rigorous Financial reporting around spend and benefit to business sponsors and Finance.

Leadership & Teamwork 

Provides motivational leadership, sets team performance expectations and monitors progress

• Overall responsibility for supervising a department or a business unit/area team, or manages delivery for most complex assignments
• Attract and lead top talent to deliver data management services.
• Build and leverage strong relationships with senior leaders across HSBC and to understand, prioritise and meet demand for data management which supports overall business strategy.
• Maintain an effective Data operating model (organisation, people, process, and tools) across the Europe region

Functional Knowledge

• Track-record of developing and implementing a data strategy.
• Extensive experience of leading multi-disciplined teams to deliver exceptional customer service and value.
• Proven ability to deliver change globally across matrix-based organizations
• Thought-leader in data management.
• Excellent communication and interpersonal skill.
• Experience in delivering in a highly regulated environment.
• Experience in data management, information lifecycle management or privacy preferable.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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