Head of Transaction Services, Credit Operations

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If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management. 

• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.  
 
• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank. 

Head of Transaction Services, Credit Operations

Role Purpose:

Credit & Capital Management (CCM) COO under Corporate & Institutional Banking (CIB) are accountable for the execution and delivery of key end-to-end Credit and Capital Management delivery services essential to meeting core client and risk outcomes. Transaction Services is a key component of this operating model, and sits is the Global CCM COO - Transaction Services (TS) function.

The Head of Transaction Services – (Market), will lead the implementation and ongoing operational delivery of Transition Services contained within the Transaction Services function. The scope of the role includes, but is not limited to:

Pre-approval

• Financial spreading

Post Approval

• Loan administration – facility Management, loan booking and servicing, draw down, rollover etc.
• Loan agency services.
• Collateral Management services
• Document Management services.
• Corporate Trust (Bonds & Escrow)
• Portfolio Management and risk distribution services

The purpose of the role is:

• To directly lead the Transaction Service teams in country and within the supporting COE to deliver an agreed set of business objectives (as set out in PLAs, SLAs, and OKRs), enable business growth and manage the FRP through the delivery of strategic initiatives and continuous improvement aligned to ( VSAT) Value Stream Aligned Transformation.
• Responsible and accountable for ensuring consistent local delivery, policy, frameworks, standards-setting, oversight and assurance.
• To proactively manage the market stakeholder relationships and act as the primary point of contact for BCO and business teams.
• The role holder will be responsible for driving streamlining and transformation and managing a robust control environment across all services within the market.
• Represent Transaction Services in country governance forums.
• Maintain control and governance of Audit, Assurance and MSII outcomes & clearance within timelines. Drive improvements in the control environment and deliver improvements in automating manual controls.

Principle Accountabilities and responsibilities include:

• The ‘Head of Transaction Services  will be a key member of the Regional TS Leadership team and be an active member of the “CCM Services ” Leadership team, representing TS interests in Country  RTB, CTB and Control committees.
• Manage, maintain and control country costs versus the FRP budget, including resource demand and supply within plan. This includes delivering cost out targets to meet budgets.
• Manage & supervise the KRI´s & KPI´s, completion of volumes and incoming demand to generate & implement the strategies necessary to achieve an increase in performance, productivity, & the quality of all processes.
• Operational improvements through best in class process, unit processing times and leveraging digital solutions where available.
• Lead people and engagement initiatives within respective team, deliver talent reviews, succession plans, deploy VSAT work streams and govern annual performance management. Creation of an inclusive and high performing culture.

Functional Knowledge & Key Skill set required:

• Thorough understanding of the Group, [MARKET] and CIB business, including products, propositions, services, systems, sales process, relationship management models, the financial services landscape and competitor developments.
• Expert in Credit & Lending processes and services, extensive Operations Management and a proven track record of delivery
• Knowledge of the changing regulatory environment, especially in the financial services sector.
• Strong knowledge of operationalizing policies and procedures for managing or minimizing risk – including credit, operational, regulatory, and reputational risk – in accordance with the Group Standards Manual, Risk FIM, relevant guidelines and standards
• Strong relationship management and influencing skills, outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels.
• Ability to build and maintain strong stakeholder relationships across the organization, including credibility with both Business and Risk leaders.
• Strong commercial mindset and relationship management with program / transformational change management skills
• Proven problem-solving skills with ability to consider alternative and innovative solutions. A resilient, self-starter capable of driving performance sometimes in ill-defined / new domains
• Excellent planning, organizing and commercial skills including strong financial management capability.
• Proven ability to articulate complex issues concisely and in clear language
• Deep understanding of structures, processes and objectives, particularly in the risk environment (preferably HSBC or another large bank 

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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