Head of CRE, India BCO

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We are currently seeking an experienced professional to join the INM (CRE) BCO team.

Principal Responsibilities

• Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs
• Own the end-to-end Credit & Lending servicing journey, ensuring a seamless and efficient process for customers and internal stakeholders
• Combine client relationship management with strong risk assessment and management capabilities ensuring the required credit quality & requisite returns on risk
• Continuously drive improvement in their productivity whilst enhancing client experience.
• Adopt technology and customer experience improvement initiatives, including alignment to a globally consistent C&L operating model and active participation in training initiatives
• Participate in deal discussions and meetings with clients or credit risk or the Regional sector team as required
• Strong execution and implementation ability in line with business priorities set out by the Business.
• Ability to build and maintain strong relationships across the teams, including credibility with both Business, and Risk leaders.
• Protect the Bank by acting as First Line of Defence and adhering to all controls
• Maintain HSBC internal control standards, including timely implementation of internal and external audit recomentations, along with addressing any issues raised by external regulators
• Demonstrates ability to engage in constructive and consistent dialogue with risk partners, in a manner that effectively balances commercial outcomes and risk management
• Work with the BCO Team Lead to ensure adequate credit risk management controls are built into the operational process and robust MI is in place to track and measure risk against agreed thresholds
• Preparation of half-yearly Portfolio Review presentation in line with CRE Policy.
• Active participation in projects lead by the Regional sector teams for the CRE Portfolio.

Role requirements / Educational Qualifications / Certification / Experience:

• Bachelor’s degree in business, Finance or a related field
• 5-15 years corporate lending experience with strong analytical skills and sound credit knowledge
• Sector knowledge and experience will be good to have.
• Strong understanding of various financing instruments and banking products for Wholesale Banking
• Strong senior stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders
• Strong analytical skills and ability to read legal documents. Prior experience in specialised lending will be considered positive.
• Clear understanding of the Group credit risk principles, policies and statutory compliances
• Strong commercial mindset
• Strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization

 You’ll achieve more at HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India