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AVP - Payment Services

Brand:  HSBC
Area of Interest:  Operations
Location: 

Mumbai, MH, IN, 400063

Work style: 
Date:  24 Feb 2026

GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly. 

 

Role Purpose:

  • Manage and control daily operations and administration of the remittances unit (which includes remittance processing, regulatory filings, RBI liaison, investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
  • Monitor performance of employees, vendor staff and unionized staff in the given unit
  • Ensure standardization of processes. Process notes to be updated on a regular basis.
  • To centralise regulatory filing activities at Mumbai as per RBI requirements.
  • Ensure an effective Business Continuity plan is in place for the unit.
  • Ensure day to day processes are run as per defined procedure notes and policies.
  • Ensure Daily Control Functional Checklist is updated by all team members and held on records.
  • Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
  • Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
  • Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
  • Monitoring performance of reporting staff with the help of Production management systems such as ICATS.

 

Knowledge & Experience / Qualifications (For the role – not the role holder.  Minimum requirements of the role.)

 

  This role requires 3-5 years of overall Banking exposure with 2 years of specialized experience in managing Remittances Operations. Skills required for success are:

  • FEMA knowledge (Preferably FEDAI certified)
  • People and Stakeholders Management
  • Strong Communication and decision making ability
  • Thinking and Problem solving skills
  • Customer Drive  

 

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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