AM, Cash Operations

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GCOO IWPB Cash Operations Role

Job Advert — GCOO, IWPB Cash Operations

Business Descriptor

This role profile is for GCOO – IWPB Cash Operations, with accountability for delivering

controlled, compliant, and high-quality cash processing services.

Cash processing stays a critical enabler of the Indian economy. By early 2026, currency in

circulation reached record levels of over ₹40 lakh crore, reflecting the ongoing importance

of cash due to its confidentiality, universal acceptance, and immediate settlement.

We are innovative analytical people, committed to providing a safer, smoother cash

processing experience. We support clients in navigating business challenges through

practical solutions, strategic partnerships, and insight-led thinking, helping them to grow

and protect their business through periods of growth, disruption, or uncertainty.

Our broad range of products and services can be combined into global solutions that make it

easier for businesses to manage cash-related risk and execute cash transactions efficiently.

Key Responsibilities

● Deliver a professional, high-quality service to high-value clients, using sound

judgement and thorough analysis to resolve a broad range of enquiries.

● Function as the primary point of contact within IWPB Cash Operations, ensuring:

robust end-to-end cash processing

effective vendor management

prompt investigations

exact reconciliations

● Maintain clear end-to-end ownership of each transaction and deliver initiative[1]taking, compliant solutions in partnership with internal stakeholders.

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● Execute responsibilities in line with the role charter, with a strong focus on service

quality, efficiency, and customer outcomes.

● Demonstrate strong discipline by following procedures, keeping proper records, and

addressing audit observations and regulatory matters promptly.

● Maintain strong working knowledge of Cash products, services, and procedures,

keeping up to date with regulatory and business changes to find control

enhancements, process improvements, cost efficiencies, and digital opportunities.

Job Introduction

Role Purpose

● Provide end-to-end oversight of Cash Operations, ensuring vendor activities,

investigations, and reconciliations are completed within agreed timelines and control

standards.

● Standardized processes, ensuring procedure notes and documentation are kept,

reviewed, and updated on a defined cadence.

● Maintain and evaluate an effective Business Continuity Plan (BCP) to support

operational resilience.

● Ensure daily activity aligns with approved policies and procedures, while finding and

delivering continuous improvement.

● Monitor vendor and internal team performance against defined service standards

and control requirements.

● Drive performance against agreed metrics, including cost, key process indicators

(e.g., turnaround time and accuracy), and customer outcomes.

● Uphold HSBC internal control standards, ensuring prompt remediation of audit

findings and regulatory issues.

● Apply relevant Group Compliance Policy and embed operational risk awareness,

ensuring activities are risk-assessed and appropriately controlled.

● Monitor and evaluate direct reports using production management systems and

management information.

● Embed discipline and accountability in BAU, leading by example and ensuring

deadlines are met consistently.

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● Develop capability within the team by checking performance and creating a culture

of learning and growth.

● Collaborate with GCOO Operations and wider stakeholders to ensure prompt and

exact delivery of required responses.

● Find, assess, and mitigate process risks, including streamlining workflows and

implementing corrective and preventative actions.

Principal Responsibilities

Impact on Business

● Ensure cash operations run smoothly across the business and that all RBI deadlines

are met.

● Manage costs within plan, minimize losses, and find cost reduction opportunities.

● Partner with colleagues to increase awareness of IWPB Cash Operations products,

strategies, and key business communities.

● Maintain strong awareness of the regulatory and business environment, including

audit, tax, and legal implications affecting customers and the Bank.

● Maintain overall ownership of cash transactions, ensuring complete end-to-end

processing and effective vendor management.

Customers / Stakeholders

● Proactively engage Lines of Business, Risk stewards, and Global Functions

stakeholders to ensure the Bank meets agreed timelines.

● Support strong customer relationships by keeping a consistently high standard of

service.

● Understand and implement customer requirements through elevated levels of

engagement and collaboration with business groups.

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Role Requirements

● Minimum qualification: Bachelor’s degree.

● Experience: 3–5 years’ overall banking experience.

● Skills: Strong stakeholder and relationship management, interpersonal and

influencing capability, and solid risk awareness and risk management discipline.

Pro-tip : Familiarity with AI-enabled tools is an advantage. 

Additional Information:

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.