Technical Specialist - Lending - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Products and Services – Information Technology

In Hang Seng Information Technology, we continually improve our capabilities through innovative technologies, delivering a comprehensive range of products and services in meeting changing customer needs.

We enhance customer experience, convenience and choices across our distribution channels, providing secure and engaged offering at individual's preference and lifestyle expectation.

We advocate creativity and collaboration to unlock the potential of our people, creating an open and progressive workplace.

We develop deep expertise in financial technologies, consulting and partnering with our business in delivering customer centric propositions in an agile manner.

We are currently seeking a high caliber professional to join our department as Technical Specialist - Lending.

Principal responsibilities

• Manage end-to-end delivery of lending technology initiatives, ensuring alignment with strategic objectives.
• Managing the requirements prioritization and acceptance testing result verification

• Work closely with Group/Regional IT to provide solutions to HASE business and negotiate with them on the implementation approach and schedule.
• Work closely with architects, development managers, software specialists and engineers, to ensure the delivered projects / solution can meet the budget, timeline, and quality objectives in alignment with business strategy.
• Prepare solution options with clear trade-offs (cost/benefit, risk, timeline) and obtain approvals.
• Supporting the development and testing stages of the change request through to implementation.

• Respond promptly to production incidents and user enquiries; drive root-cause analysis and remediation.
• Comprehend and translate complex and advanced functional, technical, and business requirements into executable architectural designs.
• Create and maintain requirements and solution documentation.
• Understand interdependencies between technology, operations and business needs
• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices
• Manage project scope and changes.
• Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
• Manage ongoing quality control and participate in quality issue resolution
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors and key stakeholders
• Provide end-to-end solution design oversight for lending changes, ensuring alignment with target architecture and security standards.
• Work with engineering teams to define integration approach, non-functional requirements and deliver solutions.

Requirements

• University degree in Computer Science/Computer Engineering/Information Technology/Information System or related disciplines.
• 10+ years’ experience delivering IT change for lending products or services, with strong project management capability.
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Build and maintain relationships by engaging business stakeholders to establish credibility, solve problems, build consensus and achieve objectives.
• Experience leading agile squads/pods and delivering iteratively (Scrum/Kanban) with strong delivery discipline.
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Must be able to learn, understand and apply new technologies
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
• Support diverse and inclusive work environment
• Proficiency in both English and Chinese (Cantonese & Mandarin)

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

CIO