Team Lead, Business Resilience - Hang Seng Insurance - Hang Seng Bank (HK)

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If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Insurance

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

Principal Responsibilities: 

• Lead a team to manage specialist risk and control disciplines, partnering with Risk and Control Owners to strengthen governance and manage resillience risk (including Third Party Risk, Tech and Cyber Security Risk, Business Continuity/Operational Resilience and Data Risk) across the business.
• Partner with stakeholders to understand product strategy, customer journeys and end-to-end processes, embedding risk and control considerations into business decisions and change delivery (including IT change). Use these insights to identify, aggregate and escalate control weaknesses and emerging risks that could breach appetite/tolerance or regulatory expectations, with a particular focus on Resilience.
• Coordinate with the Data Privacy Officer and relevant Risk SMEs on breach/incident reporting inputs, ensuring timely, accurate regulatory submissions and lessons-learned actions.
• Challenge and support initiatives (including IT change) to ensure Resillience Risk management requirements are designed in, risks are assessed, controls are defined, and residual risk is clearly understood and accepted.
• Establish/maintain operational controls aligned to the Group Resillience Risk Management policy and obligations.
• Lead targeted reviews (e.g., IT incident/problem management, change management, access control, third-party resilience) to identify gaps, improve control design and uplift operational discipline.
• Strengthen collaboration with Risk Stewards, Internal and External Audit and Regulators to maintain a holistic view of the risk profile.
• Advance the adoption of technology techniques to enhance the entity’s mitigation of non-financial risks.
• Promote a strong risk culture, treating resilience as a customer and regulatory priority.

Requirement:

• Minimum 8 years’ relevant experience in insurance or banking, with exposure to risk management, business resilience, or operational risk, AI governance within financial services and sound knowledge of HK Insurance, Wealth business and related regulations (e.g. outsourcing, cyber seucity etc.).
• Excellent communication skills to foster a good relationship with the local regulators and the business lines and functions.
• Proven ability to design, assess, and improve controls. Right judgment about the local regulatory requirements, Group policy requirements and good business vision, decision-making capability.
• Excellent stakeholder management, ability to influence across senior levels and to drive changes.
• Strong business sense, self-motivated with logical and positive thinking, interpersonal and analytical skills; able to translate complex risk topics into clear actions.
• Great sense of ownership and servicing mindset to ensure efficient and effective deliverables.
• Proven leadership and team development skills.
• Proficiency in both English and Chinese.

RBW

You’ll achieve more when you join Hang Seng Bank Limited.


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

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Issued by Hang Seng Bank Limited