Senior Manager, Credit Control Services - Hang Seng Bank (HK)
Mongkok, Kowloon, HK
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth (RBW) Credit and Financial Crime Risk Control - Credit Control Services
We are currently seeking a high caliber professional to join our team as Senior Manager, Credit Control Services.
Principal responsibilities
- Leads a team overseeing project management, governance, risk controls, cost management, strategies and management information, system development and back-office operations.
- Drive new initiatives and projects, including regulatory and policy updates, process optimisation, transformation, and system enhancements to improve operational efficiency and meet business requirements.
- Accountable for driving credit risk mitigation activities through effective implementation and execution of credit services capabilities and controls.
- Provides prompt responses and recommendations on credit policies and collections strategy to adapt to a dynamic market environment.
Requirements
- University degree in Business or a related discipline or equivalent qualifications/experience.
- Around 8 years' relevant experience in project management, analytics, debt collections or credit risk.
- Solid understanding of retail banking, operational risk management, financial crime compliance or related disciplines is advantageous.
- Proficient in application software, including SAS, MS Word, Excel, PowerPoint, and Access.
- Strong business acumen with good problem solving, communication and analytical skills
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
- Proficiency in both English and Chinese, fluency in Putonghua an advantage
You’ll achieve more when you join Hang Seng Bank Limited.
www.hangseng.com/careers
https://www.linkedin.com/company/hang-seng-bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited